What are the responsibilities and job description for the Senior System Administrator position at Jobs via Dice?
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We are looking for Senior System Administrator for our client in Raleigh, NC
Job Title: Senior System Administrator
Job Location: Raleigh, NC
Job Type: Contract
Job Description:
We are looking for Senior System Administrator for our client in Raleigh, NC
Job Title: Senior System Administrator
Job Location: Raleigh, NC
Job Type: Contract
Job Description:
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers.
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.
- Image or provision new equipment hardware & provide to customer.
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing.
- Document work activities in ServiceNow.
- Testing Intune processes for Tier 3 team & providing feedback.
- Test upgrades and software changes.
- Install software following security & internal processes.
- Troubleshoot customer issues.
- Provide instruction while troubleshooting for remote customers.
- Assist with developing team processes & a knowledge base.
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.
- Basic knowledge of Macintosh Apple devices with a willingness to learn.
- Work with vendors on warranty cases.
- Collaborate with internal teams on technical issues.
- Work on special projects as needed.