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We are looking for Senior Support Analyst for our client in Toronto, ON
Job Title: Senior Support Analyst
Job Location: Toronto, ON
Job Type: Contract
Job Description:
We are looking for Senior Support Analyst for our client in Toronto, ON
Job Title: Senior Support Analyst
Job Location: Toronto, ON
Job Type: Contract
Job Description:
- Perform system health check monitoring alerting and corresponding action as required.
- Lead the investigation and analysis of application operational failures through to resolution and drive follow up for root cause identification.
- Analyze system monitoring dashboard Dynatrace logging system ELK and other tools to identify potential issues conflicts and risks.
- Responsible for ensuring the production and maintenance of high quality support documents and processes.
- Promotes innovative and improved methods of working and implements best practices.
- Participate in walkthrough reviews of project release hand over specifications programs Implementation plans and PIV test plans.
- Write SQL queries against database and generate reports.
- Establish healthy working relationships across variety of IT partners units and platforms to build influence and impact with key business partners.
- Excellent interpersonal and communication skills verbal and written.
- Deadline Driven and result oriented able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
- Strong experience in troubleshooting.
- Understanding of one or more of the following programming languages databases platforms code management tooling andor web technologies.
- Experience with SRE Site reliability Engineering Tools such as PagerDuty
- Knowledge of SQL.
- Experience with architecture process workflow analysis and design.
- Familiarity with ITSM.