Senior Service Assurance Engineer, Dark Fiber Remediation

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STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Senior Service Assurance Engineer - Dark Fiber Remediation plays a critical role in ensuring high-priority customers receive effective support when utilizing dark fiber services. This position is responsible for end-to-end troubleshooting and resolution of post-delivery activation issues, requiring deep technical expertise in fiber networks and strong customer engagement skills. The role involves analyzing fiber infrastructure, coordinating cross-functional teams, and driving rapid resolution of complex service issues. This individual will also proactively mitigate potential escalations by validating prerequisites prior to service delivery and ensuring operational readiness.

Location & Work Type

Location: Remote.

Work Type: Remote.

Key Responsibilities

• Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates
• Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies
• Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues
• Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors
• Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies
• Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution
• Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions
• Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks
• Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts
• Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence
  
  

Qualifications

Required:

• Bachelor's degree in an network engineering discipline or equivalent work experience
• Minimum 4 (four) years of telecom experience
• Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF
• Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired
• Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ)
• In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks
• Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment)
• Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices
• Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements
• Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution
• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure
  
  

Preferred (Optional):

• Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement
• Familiarity with OTDR testing workflows and field technician coordination
• Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions
  
  

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ; and reach out today to explore opportunities to grow together!

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