Senior Product Owner/ Manager

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MUST BE LOCAL TO SAN FRANCISCO, CA

TOP THINGS:

• Led a flagship consumer digital mobile product end-to-end
• senior product leadership in complex, regulated or systems-heavy environments;
• executive-level influence combined with hands-on delivery
  
  

Head of Product - Mobile Application

Department: Grid Research Innovation & Development

Team Summary

Help us change the electric utility industry from the inside! Join a small, fast paced, high-performing team within Pacific Gas & Electric Company that is working on a portfolio of exciting and innovative projects to transform the electric grid into a smarter grid that works with and for our customers. The GRiD team is charting the future of the utility and the energy industry as part of the Strategy & Innovation division of PG&E.

Role Overview

• This role would lead a foundational initiative to redefine how client serves customers through a unified, consumergrade digital experience. The Head of Product will be accountable for the product vision, strategy, and outcomes for a first-of-its-kind utility mobile application.
• This role is responsible and accountable for every facet of the product including the customer experience, product roadmap, integration to the business, and investment tradeoffs, while reporting progress and decisions to executive leadership.
• This leader is both visionary and handson equally effective in shaping executive alignment and making daytoday product decisions that move delivery forward.
• This role will start as an individual contributor, with matrixed organizational support, growing to include direct support roles as needed.
  
  

Key Responsibilities

• Own and evolve the endtoend product vision for client s Mobile Application, grounded in customer needs, system realities, and client's longterm strategy.
• Set and enforce experience standards that materially raise client s bar for consumer experience.
• Make final calls on roadmap prioritization, scope, and investment tradeoffs based on impact to customers, time, cost, and risk.
• Actively define and strengthen how client understands product leadership, customer digital experience, and product decisionmaking.
• Partner closely with Customer, IT, and Innovation teams as well as engineering, design, data, and operations to translate vision into execution. Build and manage relationships with additional support functions including finance, privacy, legal, cybersecurity as needed.
• Work with and inform the customerdevice and gridedge strategy (e.g., disaggregation, AMI 2.0, and emerging solutions).
• Represent project with executive stakeholders, regulators as needed, and internal leadership forums.
• Oversees day-to-day work of development team including coaching and mentoring others to improve their knowledge or skills.
  
  

Experience

• Bachelor of Arts or Bachelor of Science in Engineering, Business, or Computer Science
• 12 years building and scaling consumer digital products, including 5 years leading teams in a senior product capacity.
• Experience with Distributed Energy Resources and consumer energy products
• Proven ability to influence executives and drive alignment without dilution of product integrity, while still obtaining breakthrough outcomes.
• Strong design judgment; demonstrated ability to recognize and demand design excellence.
• Technical fluency sufficient to engage in architectural and feasibility discussions.
• Experience in energy, utilities, hardwaresoftware systems, or regulated environments strongly preferred.
• Experience developing first-to-market products.
  
  

Desired Characteristics

• Bias toward action, concise, and passionate
• Removes barriers to products and projects moving forward in an autonomous fashion
• Able to operate at different levels of abstraction, outcome focused while understanding and adhering to process where necessary
• Empathic and curious has an ability to seek to understand while driving towards shared outcomes
• Handles multiple projects and stakeholders and pushes for pace with self-directed drive.
  
  

What Success Looks Like

• Deploy a delightful Mobile App experience which is delivered on time and budget which sets the bar for what an amazing utility energy experience looks like.
• Executives can clearly articulate Project s value, direction, and buy in to the product and approach.
• Product decisions consistently favor customer and system impact over convenience.
• Client s expectations for digital experience shift meaningfully upward.