What are the responsibilities and job description for the Senior IT Support Specialist position at Jobs via Dice?
Description
IT Support Specialist
Location: Arlington, VA (Onsite, 5 days/week)
About The Role
Our client r is seeking a highly capable and collaborative IT Support Specialist to join our dynamic team. This is a hands-on, full-access role-more akin to a Tier 2/3 support level-where every team member shares equal responsibility across a wide range of support functions. You'll be the go-to expert for break-fix issues, application troubleshooting, email support, and employee lifecycle management, all while delivering exceptional service via phone and in-person desk support.
This is, supporting a hybrid Windows/Mac environment and requiring strong experience with the Atlassian suite-especially Jira Software and Jira Service Management.
What You'll Do
Provide end-to-end technical support for hardware, software, and network issues across Windows and macOS systems (50/50 split)
Troubleshoot and resolve break-fix incidents, application errors, and email-related problems (Exchange, Outlook, etc.)
Manage onboarding and offboarding processes, including account provisioning, access control, and hardware setup
Deliver support via phone, walk-up, and scheduled desk visits with a focus on responsiveness and empathy
Maintain and optimize workflows in Jira Software and Jira Service Management; contribute to automation and service catalog improvements
Collaborate with teammates to identify recurring issues and implement long-term solutions
Document resolutions and contribute to internal knowledge base articles
Support internal tools and systems with a proactive, customer-first mindset
What You Bring
Proven experience in IT support, ideally at a Tier 2 or Tier 3 level
Strong proficiency with Atlassian tools, especially Jira Software and Jira Service Management
Comfort working in a mixed Windows/macOS environment
Ability to troubleshoot a wide range of technical issues independently
Excellent communication skills and a service-oriented attitude
No certifications required-just solid experience and a willingness to learn
Familiarity with imaging tools is a plus but not required
Skills
jira, windows, mac
Additional Skills & Qualifications
Onsite in Arlington near Ballston Metro 5x per week
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Arlington, VA.
Pay And Benefits
The pay range for this position is $23.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Arlington,VA.
Application Deadline
This position is anticipated to close on Feb 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
IT Support Specialist
Location: Arlington, VA (Onsite, 5 days/week)
About The Role
Our client r is seeking a highly capable and collaborative IT Support Specialist to join our dynamic team. This is a hands-on, full-access role-more akin to a Tier 2/3 support level-where every team member shares equal responsibility across a wide range of support functions. You'll be the go-to expert for break-fix issues, application troubleshooting, email support, and employee lifecycle management, all while delivering exceptional service via phone and in-person desk support.
This is, supporting a hybrid Windows/Mac environment and requiring strong experience with the Atlassian suite-especially Jira Software and Jira Service Management.
What You'll Do
Provide end-to-end technical support for hardware, software, and network issues across Windows and macOS systems (50/50 split)
Troubleshoot and resolve break-fix incidents, application errors, and email-related problems (Exchange, Outlook, etc.)
Manage onboarding and offboarding processes, including account provisioning, access control, and hardware setup
Deliver support via phone, walk-up, and scheduled desk visits with a focus on responsiveness and empathy
Maintain and optimize workflows in Jira Software and Jira Service Management; contribute to automation and service catalog improvements
Collaborate with teammates to identify recurring issues and implement long-term solutions
Document resolutions and contribute to internal knowledge base articles
Support internal tools and systems with a proactive, customer-first mindset
What You Bring
Proven experience in IT support, ideally at a Tier 2 or Tier 3 level
Strong proficiency with Atlassian tools, especially Jira Software and Jira Service Management
Comfort working in a mixed Windows/macOS environment
Ability to troubleshoot a wide range of technical issues independently
Excellent communication skills and a service-oriented attitude
No certifications required-just solid experience and a willingness to learn
Familiarity with imaging tools is a plus but not required
Skills
jira, windows, mac
Additional Skills & Qualifications
Onsite in Arlington near Ballston Metro 5x per week
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Arlington, VA.
Pay And Benefits
The pay range for this position is $23.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Arlington,VA.
Application Deadline
This position is anticipated to close on Feb 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23 - $40