Senior IT Operations Analyst

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ledgent Technology, is seeking the following. Apply via Dice today!

We are looking for a Senior IT operations Analyst to start immediately.

• This is a 6 months contract position, with possible extensions or conversions.
• 100% on site in Las Vegas, close to Las Vegas Airport area.
• Up to $52/hour on W2
  
  

The Opportunity: We are looking for a Senior IT Operations Analyst to provide advanced systems and application support and to lead upgrade and escalation efforts within our client's hybrid, enterprise IT environment. This role focuses on Tier 3 troubleshooting, vendor coordination, and supporting system improvements across on-prem and cloud platforms in hospitality and gaming operations.

The ideal candidate brings strong technical depth, ownership of complex incidents, and experience leading upgrades or change-related activities in production environments.

• Role: Senior IT Operations Analyst
• Experience: 6-9 Years
• Work Location: Las Vegas, NV
• Project Duration: 6 Month Contract
  
  

Key Responsibilities

• Lead and manage complex incident resolution and escalation efforts across applications, systems, and infrastructure
• Perform advanced troubleshooting on Windows Server environments and backend systems
• Support and lead system and application upgrades, patches, and change activities
• Analyze data and logs, including basic SQL queries, to support root cause analysis and issue resolution
• Coordinate closely with vendor partners and internal IT teams to drive timely, high-quality resolutions
• Maintain ownership of high-priority incidents, including communication, status reporting, and post-incident reviews
• Develop and refine runbooks, support documentation, and operational best practices
• Provide guidance and mentoring to junior analysts as needed
  
  

Required Qualifications

• 4-5 years of experience in IT operations, systems support, or Tier 3 application support roles
• Strong experience troubleshooting Windows Server environments
• Working knowledge of SQL for data validation, troubleshooting, or backend support
• Experience managing escalations and leading incident resolution efforts
• Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
• Excellent communication and stakeholder coordination skills
  
  

Preferred Qualifications

• Experience supporting hybrid environments (on-prem and cloud)
• Background working with third-party vendors or managed service providers
• Experience supporting upgrades, migrations, or platform modernization efforts
• Familiarity with distributed or multi-site operational environments (e.g., hospitality, retail, or gaming)
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.