What are the responsibilities and job description for the Senior Full Stack Web/Genesys Developer position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!
Immediate need for a talented Senior Full Stack Web/Genesys Developer. This is a 12 months contract opportunity with long-term potential and is located in Charlotte NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-92407
Pay Range: $75 - $76/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Immediate need for a talented Senior Full Stack Web/Genesys Developer. This is a 12 months contract opportunity with long-term potential and is located in Charlotte NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-92407
Pay Range: $75 - $76/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
- Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
- Work collaborative with other IT teams such as Middleware and Salesforce engineering
- Responsible for working with agile team to create, write, and execute testing plans
- Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
- Key Skills; Genesys Cloud CX / IVR Development ,API Integration (REST, GraphQL, JSON, OAuth2) ,Conversational AI / Bots (Dialogflow, Genesys Bot Flows, Amazon Lex),AWS
- Required BS/MS in Computer Science, Engineering, or related subject
- Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
- Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
- Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
- Understanding of authentication methodologies (Oauth, SAML)
- Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc...
- Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
- NLU and Voice bot experience is a plus (Client Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
- Experience with implementation and supporting Genesys WFM and Reporting
- Experience with Cyara Velocity and/or Cyara Cruncher testing tools
- Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Salary : $75 - $76