What are the responsibilities and job description for the Senior Desktop Support Technician position at Jobs via Dice?
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We are looking for Senior Desktop Support Technician for our client in Santa Clara, CA
Job Title: Senior Desktop Support Technician
Job Location: Santa Clara, CA
Job Type: Contract
Job Description:
Pay Range: $20hr - $25hr
Responsibilities:
We are looking for Senior Desktop Support Technician for our client in Santa Clara, CA
Job Title: Senior Desktop Support Technician
Job Location: Santa Clara, CA
Job Type: Contract
Job Description:
Pay Range: $20hr - $25hr
Responsibilities:
- Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
- Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
- Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
- Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
- Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.
- Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
- Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
- Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
- IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
- Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
- Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
- Experience: Minimum 5 to 7 years of experience as a Desktop Support Engineer
Salary : $20 - $25
