Senior BMC Remedy CMDB Consultant

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Job Title: BMC Remedy CMDB Consultant

Location: Brooklyn, NY 11201

Company: PruTech Solutions, Inc.

About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services
  
  

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

JOB OVERVIEW:

SCOPE OF SERVICES:

TASKS:

• Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
• Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
• Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
• Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
• Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
• Identifying, adding, modifying, and removing CIs via automation/remedy workflow
• Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
• Auditing configuration records and dependency information for current BAU work as well as NextGen related work
• Determining areas for optimization and best practices for current BAU work as well as NextGen related work
• Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
• Provide applicable documentation, workflows, diagrams, etc.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.