SAP SD/CS Consultant

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Must Have Technical/Functional Skills

• Minimum 10 years of experience in implementing, configuring, and supporting SAP SD.
• Expertise in the Sales Order Management, Pricing, Billing, Shipping, and Credit Management functionalities of SAP SD.
• In-depth knowledge of integration with MM, FICO, and WM modules.
• Experience in handling complex customizations and third-party integrations (EDI) in SAP SD.
• Good experience in SAP SD Business Processes and it includes: Contracts, Sales Order, Delivery Processing, Shipment processing, Billing, Credit/Debit Memo Processing, Sales Returns, Free of charge delivery, STO, rebates processing and free goods determination and relevant SAP configuration.
• Expertise in handling large SAP SD projects, including full lifecycle implementation, system configuration, Go-Live, and post-Go-Live support.
• At least 10 years of experience working with the SAP CS module, including service order management, warranty management, and service contract configuration.
• Hands-on experience integrating SAP CS with SAP SD, SAP PM, and SAP MM.
• Knowledge in field service management and supporting mobile solutions for field technicians.
• Expertise in service billing, service confirmations, and service performance reporting.
• SAP SD (Sales and Distribution) Consultant Responsibilities:
• Configuration and Customization:
  
  

 Responsible for configuring and customizing SAP SD modules, including Sales Order Management, Shipping and Transportation, Billing, and Pricing.

 Configuring sales document types, item categories, schedule line categories, pricing procedures, and output determination.

• Integration:
  
  

 Integration of SAP SD with SAP MM (Materials Management), SAP FICO (Finance and Controlling), SAP WM (Warehouse Management), and SAP CS (Customer Service) modules for seamless business process flow.

 Configuring interfaces for third-party integrations, including EDI (Electronic Data Interchange) and external warehouse management systems.

• Business Process Mapping:
  
  

 Analyze business requirements and map them to SAP solutions.

 Design and implement process flows for order-to-cash (OTC) processes, including sales order, delivery, billing, and payment.

• Sales and Distribution Reporting:
  
  

 Design and implement sales reporting (standard reports and custom reports) using SAP Query, ABAP, or SAP BW.

• Support and Troubleshooting:
  
  

 Provide ongoing support, including troubleshooting SAP SD issues and resolving production support tickets.

 Perform user training , handle user acceptance testing (UAT), and ensure successful Go-Live.

• Documentation:
  
  

 Develop functional specification documents, system design, and test cases.

 Maintain project documentation throughout the system’s lifecycle, including post-go-live support.

• SAP CS (Customer Service) Consultant Responsibilities:
• Configuration and Customization:
  
  

 Configure the SAP CS module to handle customer service requests, service orders, complaints, and warranty management.

 Set up service contracts, service orders, and warranties based on client requirements.

• Integration:
  
  

 Integrate SAP CS with SAP SD, SAP PM (Plant Maintenance), and SAP MM for handling service notifications, spare parts management, and work orders.

 Configure and customize Service Notification, Service Order, and Customer Service billing.

• Business Process Improvement:
  
  

 Work with business users to improve service management processes through automation and efficiency improvements.

• Service Order Management:
  
  

 Setup and manage service orders, service confirmations, and service billing, ensuring the proper flow from service request to service completion.

• Field Service Management:
  
  

 Integrate SAP CS with mobile solutions for field service management (service engineers on-site, managing service calls, etc.).

• Warranty and Maintenance Contracts:
  
  

 Configure and manage warranty contracts and maintenance service contracts for customers, tracking service delivery, and managing claims.

• Reporting:
  
  

 Setup service order-related reporting to analyze service performance, customer satisfaction, and warranty management.

Generic Managerial Skills, If any

Good Communication Skills, Project planning skills , understanding of Risk, Risk mitigation planning,

Cutover Management