SAP FICO Lead with SDM (Service Delivery Manager)

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Title: SAP FICO Lead SDM (Service Delivery Manager)

Location: Normal, IL (Onsite)

Duration: 12 Months

Rate: DOE

Job Overview

We are looking for an experienced SAP FICO Lead SDM to manage end-to-end Finance systems and drive service delivery across global SAP environments. The ideal candidate will have strong SAP FICO functional knowledge, hands-on configuration experience, and proven leadership in managing incidents, changes, enhancements, and business stakeholders.

Key Responsibilities

• Lead SAP FICO (GL, AP, AR, AA, CO, COPA) configuration, enhancements, and production support.
• Own end-to-end service delivery incident, problem, change, and release management.
• Collaborate with Finance, Controlling, Tax, Treasury, and cross-functional IT teams.
• Review functional specs, drive UAT, and support month-end/quarter-end closing.
• Manage SLA adherence, ticket prioritization, vendor coordination, and root-cause analysis.
• Document solution architecture, process flows, SOPs, and runbooks.
• Support minor projects, upgrades, integrations, and S/4HANA initiatives.
  
  

Required Skills

• Strong SAP FICO hands-on configuration & integration (MM/SD/PP/HR).
• Experience in financial close, reporting, and global finance processes.
• Solid understanding of ITIL processes (Incident, Problem, Change).
• Service Delivery Management experience with SLA/KPI tracking.
• Experience with tools like ServiceNow, Remedy, or Jira.
• Excellent communication, stakeholder management & leadership skills.
  
  

Qualifications

• 8 15 years of SAP FICO experience.
• 3 7 years in Service Delivery / Production Support leadership.
• Bachelor s in Finance, Accounting, or IT.
• ITIL Certification preferred; S/4HANA exposure is a plus.