What are the responsibilities and job description for the Salesforce Technical Analyst position at Jobs via Dice?
Description
We are looking for a skilled Salesforce Technical Analyst to join our team.
Responsibilities:
Provide timely and effective technical support for Salesforce applications, ensuring service level agreements are consistently met.
Utilize ServiceNow to manage and resolve support tickets, delivering high-quality solutions to user issues.
Collaborate with team members to share knowledge, promote group success, and achieve common goals.
Identify opportunities for process improvement and implement solutions to reduce recurring technical issues.
Apply critical thinking and problem-solving skills to address complex technical challenges within Salesforce.
Assist in the administration and maintenance of Salesforce applications, including Service Cloud.
Contribute to training efforts by helping team members enhance their technical skills and system knowledge.
Manage time efficiently to meet project deadlines and prioritize tasks effectively.
Stay curious and proactive in learning new technologies to improve existing systems and workflows
Requirements
Minimum of two years of experience in Salesforce administration or technical support.
Proficiency in using ServiceNow for managing and resolving support tickets.
Strong teamwork and collaboration skills, with the ability to support and learn from others.
Demonstrated ability to identify and implement solutions that prevent recurring technical issues.
Salesforce Admin certification and Salesforce Service Cloud certification preferred.
Excellent time management and organizational skills.
Proven critical thinking and problem-solving abilities in a technical environment.
Continuous improvement mindset with a curiosity for learning and innovation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Salesforce Technical Analyst to join our team.
Responsibilities:
Provide timely and effective technical support for Salesforce applications, ensuring service level agreements are consistently met.
Utilize ServiceNow to manage and resolve support tickets, delivering high-quality solutions to user issues.
Collaborate with team members to share knowledge, promote group success, and achieve common goals.
Identify opportunities for process improvement and implement solutions to reduce recurring technical issues.
Apply critical thinking and problem-solving skills to address complex technical challenges within Salesforce.
Assist in the administration and maintenance of Salesforce applications, including Service Cloud.
Contribute to training efforts by helping team members enhance their technical skills and system knowledge.
Manage time efficiently to meet project deadlines and prioritize tasks effectively.
Stay curious and proactive in learning new technologies to improve existing systems and workflows
Requirements
Minimum of two years of experience in Salesforce administration or technical support.
Proficiency in using ServiceNow for managing and resolving support tickets.
Strong teamwork and collaboration skills, with the ability to support and learn from others.
Demonstrated ability to identify and implement solutions that prevent recurring technical issues.
Salesforce Admin certification and Salesforce Service Cloud certification preferred.
Excellent time management and organizational skills.
Proven critical thinking and problem-solving abilities in a technical environment.
Continuous improvement mindset with a curiosity for learning and innovation.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
