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Salesforce Order Management SOM Expertise
Primary Focus
Deep understanding of the SOM data model
Familiarity with core objects such as
Fulfillment Orders
Order Summaries
Payment Authorizations
Return Orders
Inventory Reservations
Understanding how orders move through the lifecycle from capture to fulfilment
cancellation and return
Apex and SOQL proficiency
Ability to write and maintain Apex classes triggers and test coverage related to order processing inventory updates or payment logic
Comfortable with custom exception handling logging and job monitoring
Lightning development experience
Proficiency with Lightning Web Components LWC Aura if used and general UI enhancements for order management or customer service workflows
Integration and API management
Ability to monitor and debug API integrations between SOM and external systems like ERP shipping platforms taxpayment processors or SFCC
Understanding of named credentials external services and custom RESTSOAP integration patterns
Error handling and operational support
Capable of identifying and resolving failures in the order lifecycle such as fulfillment exceptions inventory mismatches or payment discrepancies
2 SFCC Checkout Integration Support Secondary Focus
Since SFCC is only used for checkout the support profile should include
Checkout cartridge and service layer familiarity
Understanding of how order and customer data is passed from SFCC to SOM through OCAPI or custom service definitions
Business Manager configuration review
Comfortable inspecting and adjusting service credentials custom site preferences and service logs related to the order handoff
Issue triage between SFCC and SOM
Ability to identify whether a checkout issue originated in SFCC or SOM and take the appropriate steps to resolve or escalate
Payload and log analysis
Can read request response payloads and review SFCC logs to debug failures at the SFCC to SOM interface level
3 Cross functional and Support Capabilities
Troubleshooting across platforms
Must be able to evaluate end-to-end order flows and work across both Salesforce and SFCC systems to isolate problems
Strong documentation practices
Should maintain and expand support documentation including known issues escalation paths and key system behaviors
Collaboration with nontechnical teams
Comfortable communicating with business stakeholders support teams and third-party vendors to resolve operational issues
Agile and ticketing tool experience
Familiarity with Jira ServiceNow or similar tools to manage tickets backlog or production incidents
Skills
Mandatory Skills : Salesforce B2B Commerce - Lightning Web Component,Salesforce B2C Commerce - PWA kit/ SFRA
Salesforce Order Management SOM Expertise
Primary Focus
Deep understanding of the SOM data model
Familiarity with core objects such as
Fulfillment Orders
Order Summaries
Payment Authorizations
Return Orders
Inventory Reservations
Understanding how orders move through the lifecycle from capture to fulfilment
cancellation and return
Apex and SOQL proficiency
Ability to write and maintain Apex classes triggers and test coverage related to order processing inventory updates or payment logic
Comfortable with custom exception handling logging and job monitoring
Lightning development experience
Proficiency with Lightning Web Components LWC Aura if used and general UI enhancements for order management or customer service workflows
Integration and API management
Ability to monitor and debug API integrations between SOM and external systems like ERP shipping platforms taxpayment processors or SFCC
Understanding of named credentials external services and custom RESTSOAP integration patterns
Error handling and operational support
Capable of identifying and resolving failures in the order lifecycle such as fulfillment exceptions inventory mismatches or payment discrepancies
2 SFCC Checkout Integration Support Secondary Focus
Since SFCC is only used for checkout the support profile should include
Checkout cartridge and service layer familiarity
Understanding of how order and customer data is passed from SFCC to SOM through OCAPI or custom service definitions
Business Manager configuration review
Comfortable inspecting and adjusting service credentials custom site preferences and service logs related to the order handoff
Issue triage between SFCC and SOM
Ability to identify whether a checkout issue originated in SFCC or SOM and take the appropriate steps to resolve or escalate
Payload and log analysis
Can read request response payloads and review SFCC logs to debug failures at the SFCC to SOM interface level
3 Cross functional and Support Capabilities
Troubleshooting across platforms
Must be able to evaluate end-to-end order flows and work across both Salesforce and SFCC systems to isolate problems
Strong documentation practices
Should maintain and expand support documentation including known issues escalation paths and key system behaviors
Collaboration with nontechnical teams
Comfortable communicating with business stakeholders support teams and third-party vendors to resolve operational issues
Agile and ticketing tool experience
Familiarity with Jira ServiceNow or similar tools to manage tickets backlog or production incidents
Skills
Mandatory Skills : Salesforce B2B Commerce - Lightning Web Component,Salesforce B2C Commerce - PWA kit/ SFRA