Salesforce Architect On W2 Only

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Title : Salesforce Architect

Location : Coppell, TX 75019

Duration : 12 Months

Rate : $Open

Visa Status : Any work Status on W2 Only

Relevant Experience: 8 Years

Job Description

Salesforce Solutions Architect (Customer Support Transformation)

We re looking for a senior technical Salesforce architect to partner closely with Customer Support and Operations and drive CRM transformation. This person will sit with users, understand how support teams actually work (dispatch, billing issues, case resolution), and design scalable Salesforce solutions that improve efficiency and customer experience.

Key Focus Areas

• Design and automate endtoend Customer Support processes in Salesforce
• Define a targetstate CRM strategy (what modules to use, what to customize)
• Build automation with Flows, OmniChannel, routing, SLAs, and escalations
• Improve agent productivity through Service Console optimization
• Enable selfservice via Experience Cloud
• Implement Knowledge Management, integrations (telephony, Jira), and CSAT
• Deliver executive dashboards for visibility into support performance
  
  

Ideal Profile

• Handson Salesforce Solutions Architect / Engineer
• Strong Service Cloud and automation experience
• Comfortable partnering with business users and driving change
• Strategic thinker with a builder s mindset
  
  

Regards,

Shanthi Pedhiredla

SOVEREIGN TECHNOLOGIES LLC

Desk no - # 4

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Certified Minority Owned Business ( MBE)