Production Support Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a PRODUCTION SUPPORT ANALYST for a RIGHT TO HIRE assignment with one of our premier Financial Services clients in South Jordan, UT.

Responsibilities:

• Monitoring for and resolving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities.
• Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes.
• Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.- Identifying and driving opportunities to improve platform supportability through automation.
• Advocating for reliability priorities in application design reviews and operational readiness exercises for new and existing services.
• Participating in weekend and off hours on-call rotation.
• Collaborating and striving to understand business users' needs and problems.
  
  

Required Skills:

• Bachelors degree in Computer Science or other technical discipline(s)
• 3-5 years practical experience in production systems support or application development.
• Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.
• Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
• Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes
• Knowledge of ITIL Principles. ITIL certification is a plus.
• Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly.
• Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby.
• Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, GreenPlum, Postgres, KDB)
• Autosys scheduling and batch processing concepts
• Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc.
• Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc.
• Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.
  
  

Preferred Skills:

• Higher-level compiled languages such as C , C#, JAVA, Scala, and Go are a big plus
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.