Process Consultant

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Process Consultant

Location : Westerville, OH | (onsite)

Full Time Only

Technical Skills

• Thorough understanding of ITIL and IT Service Management concepts
• Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
• Experience in designing, developing and documenting IT Service Management processes and workflows
• Experience in developing ITIL process performance metrics, measurements and agreements
• Knowledge of Service and Systems management applications including ticketing/workflow tools
• Experience in driving end to end major incident management process
• Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
• 10 Years of work experience in relevant skills
  
  

Manage Cross functional support for IT Life Cycle and Operations which includes

• Planning and Analysis
• Requirements Definition
• Design Specifications
• Asset Management
• Software License Tracking
• Technology Architecture
• Integration and Testing
• Implementation and Migration
• Training and Knowledge Transfer
• Documentation
• Operations and Administration
• Technology Refreshment and Replenishment
  
  

Manage Cross functional support to ensure the Service Delivery which includes

• Availability Management
• Capacity Management
• Performance Management
• Service Level Monitoring and Reporting
• Service Support which includes
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Reporting SLRs
  
  

Salman Shaikh

Quadrant Technologies 1- (Cell)