Principal Product Manager

RESPONSIBILITIES:

Kforce has a client located in Bend, OR that is seeking a Senior or Principal Product Manager to own some of the most complex and meaningful problems in the AI-powered contact center and customer experience ecosystem. This is not a backlog management role. It is a senior product leadership position focused on discovery, judgment, and impact - identifying the right problems, validating solutions quickly, and delivering products that create real, durable value.

Duties:

• Be accountable for solving real customer problems, not for shipping features on a timeline.
  
  

Measure success by customer and business impact - not release cadence

• Spend time directly with users, operators, and leaders to understand how work actually happens
• Identify where value is lost, where systems break down, and where intelligent automation can fundamentally change outcomes
• Validate ideas quickly before committing engineering resources
• Work in close collaboration with engineering and design as an empowered trio
• Shape solutions together rather than writing specifications and handing them off
• Match the pace of fast-moving, AI-native engineering teams with equally rigorous product thinking
• Decide which problems are worth solving, which ideas are noise, and which experiments should become scalable products
• Know when to double down - and when to stop investing in something that's not working
• Operate comfortably with incomplete information and evolving constraints
• Distinguish between meaningful AI applications and empty promises
• Identify where real-time inference, intelligent automation, and machine learning create defensible value - and where they do not
• Translate technical capability into outcomes customers will pay for
• Recognize when bespoke customer solutions should become repeatable product capabilities
• Define what -productized- means and ensure scalability without losing real-world effectiveness
  
  

REQUIREMENTS:

• Bring 7 years of product management experience and are ready for a role where judgment, speed, and depth matter
• Must have shipped AI/ML-powered products that customers actively use and pay for
• Experienced in discovery-driven product environments, not just prioritization frameworks
• Strong opinions on where AI creates real enterprise value - and can explain why
• Understand customer experience, contact centers, identity resolution, or adjacent operational domains
• Can balance enterprise customer needs with building scalable, repeatable products
• Communicate with clarity and credibility - with both executives and engineers
  
  

(Preferred) Familiarity with some of the following will help you ramp quickly:

• Identity resolution and entity matching across fragmented data sources
• Real-time AI/ML inference (routing, recommendations, next-best-action)
• Contact center ecosystems (CCaaS, CRM, WFM, QM platforms)
• Enterprise integration and connector architectures
• AI agent frameworks and copilots
• Customer lifecycle and attribution modeling
• B2B Enterprise product environments
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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