Organizational Change Management Specialist

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Organizational Change Management Specialist #1052934

Job Description:

• We are seeking a highly specialized Organizational Change Management (OCM) Specialist for a contract engagement focused on the global adoption and optimization of our ServiceNow platform.
• If you are someone who loves navigating the ServiceNow tool, thrives on making technical concepts simple, and gets a thrill out of seeing "aha!" moments from users, we want to talk to you.
• You ll have the autonomy to drive adoption strategy, the data to prove your impact, and a global stage to showcase your expertise.
• The successful candidate will bridge the gap between technical ITSM workflows and the human experience, ensuring that process changes (Incident, Change, Problem, Request, etc.) are seamlessly adopted by both IT staff and the broader enterprise.
• You must be comfortable navigating the ServiceNow tool itself to understand the user journey and translate technical configurations into clear, value-driven communications and training.
  
  

Key Responsibilities:

• Design and execute OCM plans specifically tailored for ServiceNow BCM, ITOM, ITAM, and ITSM modules (Incident, Change, Problem, Request, Knowledge, and CMDB).
• Partner with developers to optimize the user experience within the ServiceNow Employee Center and Service Portal. Design embedded "in-tool" guidance and help documentation.
• Translate complex ITSM process updates into "what it means for you" messaging. Lead the editorial strategy for ServiceNow release notes, and newsletters ensuring technical accuracy and clarity.
• Use ServiceNow reporting and dashboards to monitor adoption metrics. Identify "friction points" in specific ITSM workflows and design targeted interventions to improve data quality and process compliance.
• Develop and deliver training content that focuses on the why of the process and the how of the tool, including quick reference guides, video demos, and live coaching for IT stakeholders.
  
  

Required Qualifications & Skills:

• You ve spent at least a year (or more!) working directly within ServiceNow implementations. You re comfortable navigating the UI, you know where to find things, and you re familiar with how the platform s core features work.
• You have a gift for storytelling. You can take complex ITIL or ITSM concepts and turn them into clear, friendly, and engaging messages that resonate with everyone from a developer to a first-time user.
• You have a solid understanding of ITIL frameworks. You don't just know the modules (like Incident, Change, or Request); you understand how they connect and how those connections affect the people using them.
• An Experienced Change Leader with 5 years in Organizational Change Management, you ve seen it all. You have a proven track record of guiding large, global teams through digital transformations while keeping the "human element" front and center.
• You re a proactive problem solver that thrives when given the autonomy to run with a project. You re a self-starter who enjoys creating high-quality OCM materials like communication plans and training guides and you re comfortable managing your own workflow to get things done.
  
  

Preferred Qualifications:

• If you re a Certified System Administrator (CSA) or hold other specialized ServiceNow certifications, we d love to see them!
• Familiarity with OCM frameworks is a huge plus and will help you hit the ground running.
  
  

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!

FastTek Global is financially strong, privately held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
  
  

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!

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