What are the responsibilities and job description for the Operational Support (Tier 2) position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, CSZNet, Inc, is seeking the following. Apply via Dice today!
This position is responsible for providing remote all regions and central offices of the delivery center. The incumbent will perform the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC s, laptops, agency printers, scanners, software application assistance, etc. OPS Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair.
Required Experience:
Experience with SCCM deployment processes and configurations. (2 years)
Experience with management of server folder permissions and shares
This position is responsible for providing remote all regions and central offices of the delivery center. The incumbent will perform the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC s, laptops, agency printers, scanners, software application assistance, etc. OPS Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair.
Required Experience:
Experience with SCCM deployment processes and configurations. (2 years)
Experience with management of server folder permissions and shares