Operational Support Technical Lead

• JOB-7441
• Operational Support Technical Lead
• Carson City, NV
• Contract
• Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking an Operational Support Technical Lead to join our team.
  
  

Job Summary

This role will provide leadership to the other developers, focused on the ongoing support and enhancement of a complex multi-platform solution built on Salesforce, MuleSoft, and AWS.

Requirements

• Practical experience in architecting Salesforce and cross-platform technical solutions.
• Expert-level knowledge of the Salesforce product suite, including sales, service, and experience clouds.
• Strong understanding of systems architecture with the ability to design scalable, performance-oriented solutions while prioritizing accessibility.
• Proficient understanding of key design patterns, large data volume constraints, and best practices, with a solid grasp of governor limits.
• Knowledge of data sharing and visibility principles and their impact on platform security architecture.
• Familiarity with authentication methods such as SAML, SSO, and OAuth.
• Understanding of environment management, release management, code versioning best practices, and deployment methodologies (DevOps).
• Background in designing and developing large web-based or client-server systems, with exposure to the full software development lifecycle.
• Knowledge of object-oriented analysis and design as well as database design.
• Experience in guiding, coaching, mentoring, and providing day-to-day leadership to project teams.
• Salesforce Platform Developer I (PD1) certification or equivalent experience.
• Salesforce Experience Cloud Consultant certification or equivalent experience.
• Expertise in Lightning Design System and Lightning Web Components.
• Experience in responsive web design using HTML, CSS, JavaScript, React, and design systems such as SLDS, Bootstrap, and Material Design.
• Proficient in Salesforce development, including Salesforce CLI (DX IDE), migration tools, SOSL, SOQL, web services, App Builder, and Experience Builder.
  
  

Preferred (not Required)

• Platform Developer II (PD2) and JavaScript certifications.
• Knowledge of data integration tools (especially Mulesoft), experience integrating Salesforce with different business systems (AWS, Box, ABBYY, Clariti), and developing Apex web services.
• Omnistudio and Flow experience.
• Mulesoft experience and integration design patterns.
  
  

Responsibilities

• Provide leadership to the other developers, focused on the ongoing support and enhancement of a complex multi-platform solution built on Salesforce, Mulesoft, and AWS; this role will be senior in their technical capability and extremely capable in guiding problem definition, root cause analysis and solutioning.
• Accountable for the velocity of their builds, staffing, and development of a team that will be constantly evolving due to the newness of the technology and escalations as everyone gets familiar with the new system solution ecosystem.
• Partner with the product owners and solution owner to understand the customer perspective and requirements for the build.
• Lead uncompromised design and code reviews.
• Work with quality assurance team members to build quality and privacy protections into the product as part of the development cycle.
• Well-versed in Agile development practices, DevOps protocols and will possess technical depth in engineering principles and Salesforce development.
• Seasoned engineer trained and certified within Salesforce and with prior experience with other cloud tools such as AWS and Mulesoft.
• Lead a team of developers operating within an Agile Delivery Methodology, delivering against tickets which will include defects, enhancements, and security and privacy needs.
• Manage the technical delivery of custom development, integrations, and data migration elements of the Salesforce implementation.
• Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations.
• Translate business requirements into well-architected solutions that best leverage the existing platform within the architectural landscape.
• Lead technical design sessions; architect and document technical solutions aligned with business objectives; identify gaps between current and desired end-states.
• Follow and help define coding standards, focusing on code stability and functionality. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
  
  

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.