Operational Support Engineer (L2)

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Looking for a hands-on L2 Support Engineer to manage 24/7 production operations for live video streaming and OTT platforms. This role focuses on incident ownership, real-time troubleshooting, and production stability across streaming, ads, CDN, and player systems.

Key Responsibilities

• Own and resolve L2 production incidents (Live, VOD, Ads, DRM, WebRTC)
• Perform live troubleshooting & production fixes (configs, CDN, mitigation)
• Lead/support incident bridges & customer communication
• Work with Kubernetes, Terraform, Helm, CI/CD pipelines
• Monitor systems using Grafana, Prometheus, ELK/Kibana
• Support high-scale live streaming events
• Participate in 24/7 on-call rotation
• Drive RCA, automation, and operational improvements
  
  

Required Skills

• 5 years in Production Support / L2 / SRE / Operations
• Experience with video streaming / OTT platforms
• Knowledge of HLS, DASH, WebRTC, DRM, CDN
• Strong troubleshooting in distributed systems & cloud environments
• Hands-on with:
• Kubernetes (K8s)
• Terraform / IaC
• Monitoring tools (Grafana, Prometheus, ELK)
  

Nice to Have

• AI/automation in operations
• Live event streaming experience
• Scripting (Python/Bash)
  
  

Keywords

L2 Support, Video Streaming, OTT, HLS, DASH, WebRTC, CDN, DRM, Kubernetes, Terraform, DevOps, Production Support, Incident Management