What are the responsibilities and job description for the Operation Support Engineer position at Jobs via Dice?
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Job Title: Operation Support Engineer
Job Location: Phoenix AZ | Onsite 5 days a week
Shift Time: 02:00 PM to 11:00 PM Phoenix Time
Description:
AgreeYa is a global Systems Integrator and is seeking an experienced , Operation Support Engineer to join our growing team. Join our dynamic team as a L1 Operation Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale environments. You'll troubleshoot complex issues, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly
Job Responsibilities :
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics.
Job Title: Operation Support Engineer
Job Location: Phoenix AZ | Onsite 5 days a week
Shift Time: 02:00 PM to 11:00 PM Phoenix Time
Description:
AgreeYa is a global Systems Integrator and is seeking an experienced , Operation Support Engineer to join our growing team. Join our dynamic team as a L1 Operation Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale environments. You'll troubleshoot complex issues, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly
Job Responsibilities :
- Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.
- Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
- Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
- Escalate issues to Level 2/3 teams as needed, following escalation protocols.
- Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
- Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
- Assist in patch management and server reboots during maintenance windows.
- Maintain awareness of ongoing issues, scheduled maintenance, and outages.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics.