What are the responsibilities and job description for the Onsite Help Desk Technician position at Jobs via Dice?
Description
Our client is looking to fill a Desktop Support Technician for their Statesville plant. Candidates will provide assistance and support for incoming tickets through walk up, email, and service desk related to computer systems, software, and hardware. They will support all internal users on site and help with level 1 support for incoming calls and tickets from the helpdesk. They will also be able to work on the infrastructure side - basic routers and switches. There are several buildings across the campus, a mix of manufacturing and office. This team sits in an office space but will walk a mile or more per day through the buildings, providing a range of troubleshooting and repairs based on ticket load.
The ticketing system is ServiceDesk Plus. 45-50 tickets a week. Zebra printer jams, imaging, troubleshooting, escorting vendors, maintenance. First level support for production systems- reboots, troubleshooting, network check.
Candidates should have strong computer knowledge and hardware troubleshooting abilities as well as the ability to communicate with customers, co-workers, management, and business contacts professionally.
Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner.
This candidate should also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly.
Technical Requirements:
Experience with thermal printers would be great, as well as prior experience in a manufacturing environment.
Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner.
This candidate must also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly.
Candidates must also be able to work well in stressful situations, as this is a very fast-paced environment.
Job Type & Location
This is a Contract to Hire position based out of Maryville, TN.
Pay And Benefits
The pay range for this position is $21.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Maryville,TN.
Application Deadline
This position is anticipated to close on May 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is looking to fill a Desktop Support Technician for their Statesville plant. Candidates will provide assistance and support for incoming tickets through walk up, email, and service desk related to computer systems, software, and hardware. They will support all internal users on site and help with level 1 support for incoming calls and tickets from the helpdesk. They will also be able to work on the infrastructure side - basic routers and switches. There are several buildings across the campus, a mix of manufacturing and office. This team sits in an office space but will walk a mile or more per day through the buildings, providing a range of troubleshooting and repairs based on ticket load.
The ticketing system is ServiceDesk Plus. 45-50 tickets a week. Zebra printer jams, imaging, troubleshooting, escorting vendors, maintenance. First level support for production systems- reboots, troubleshooting, network check.
Candidates should have strong computer knowledge and hardware troubleshooting abilities as well as the ability to communicate with customers, co-workers, management, and business contacts professionally.
Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner.
This candidate should also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly.
Technical Requirements:
- Hardware and software troubleshooting
- Microsoft Windows 10, Office 365, Active Directory
- PC Imaging using SCCM or WDS
- Printer troubleshooting - thermal printer experience is a plus
Experience with thermal printers would be great, as well as prior experience in a manufacturing environment.
Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner.
This candidate must also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly.
Candidates must also be able to work well in stressful situations, as this is a very fast-paced environment.
Job Type & Location
This is a Contract to Hire position based out of Maryville, TN.
Pay And Benefits
The pay range for this position is $21.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Maryville,TN.
Application Deadline
This position is anticipated to close on May 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21 - $27