NOC Operation

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Job Description:

Candidates should have experience in at least one of the following environments:

IT Operations Center (ITOC / NOC)

Major Incident Management support

Service desk escalation coordination

DevOps or Site Reliability coordination

Technical operations war-room environments

Functional Capabilities

Contractors will perform functions such as:

Incident Scribe

Maintain real-time incident timeline

Document hypotheses, decisions, and actions

Capture troubleshooting progress

Maintain accurate time-stamped incident log

Resource Coordination

Page and engage technical teams

Track engagement status of responders

Ensure correct subject matter experts are present

Monitor engagement gaps

Change / Event Research

Review recent change activity

Identify potentially related deployments

Surface relevant change data to the bridge quickly

Operational Support

Track action items and assignments

Monitor chat channels for signal

Identify missing stakeholders

Support the incident commander

Preferred Experience

Experience supporting major incident bridges

Familiarity with ITIL Incident Management

Experience using collaboration tools such as:

Microsoft Teams

Slack

PagerDuty

ServiceNow

Highly Desired Traits

These candidates often perform exceptionally well:

Former NOC analysts

Technical project coordinators

Incident management coordinators

SRE support roles

Military operations specialists

Individuals with experience in command center environments