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We are looking for a NICE CXone Technical Architect - Remote / Telecommute for our client in Fort mill, SC
Job Title: NICE CXone Technical Architect - Remote / Telecommute
Job Location: Fort mill, SC
Job Type: Contract
Job Overview:
Pay Range: $60hr - $65hr
Requirement/Must Have:
We are looking for a NICE CXone Technical Architect - Remote / Telecommute for our client in Fort mill, SC
Job Title: NICE CXone Technical Architect - Remote / Telecommute
Job Location: Fort mill, SC
Job Type: Contract
Job Overview:
Pay Range: $60hr - $65hr
Requirement/Must Have:
- Strong experience with NICE InContact platform including IVR, ACD, Skills, Campaigns, and Routing strategies.
- Hands-on experience with Amazon Web Services (AWS).
- Knowledge of WebRTC networking concepts and protocols for voice and video.
- Experience with Salesforce and Dynamics integrations.
- Expertise in API development, middleware, and ETL processes.
- Experience with SQL databases and data modeling.
- Strong understanding of SDLC processes and deployment activities.
- Experience with Postman for API testing and validation.
- Full-stack development experience with frontend and backend technologies.
- Experience:
- Experience in designing and maintaining contact center solutions.
- Experience with Workforce Management (WFM), including scheduling, forecasting, and intraday adjustments.
- Experience with Nexidia Speech Analytics implementation and optimization.
- Experience in conversational AI and ASR tuning to improve customer experience.
- Experience in automation for user provisioning, skill assignment, and policy management.
- Architect, design, and maintain NICE InContact solutions.
- Build and automate call center workflows, prompts, scripts, and call flows.
- Ensure adherence to SDLC processes for development and deployment.
- Develop and maintain APIs, middleware, and ETL jobs for integrations.
- Monitor system health, troubleshoot issues, and optimize performance.
- Implement observability, logging, and proactive alerting solutions.
- Develop Click-to-Call and chat channel capabilities for omnichannel support.
- Build applications such as Multi-Factor Authentication and Embedded Agent Workflows.
- Familiarity with Quality Management tools such as Quality Central.
- Knowledge of Natural Language Understanding (NLU) technologies, specifically Ophelia.
- Exposure to Generative AI and Large Language Model (LLM) technologies.
- Strong analytical, troubleshooting, and problem-solving skills.
- NICE InContact.
- AWS Cloud Infrastructure.
- WebRTC.
- Salesforce Integration.
- Dynamics Integration.
- API Development.
- ETL Development.
- SQL and Data Modeling.
- Postman.
- Full-Stack Development.
- Conversational AI.
- Workforce Management (WFM).
- Speech Analytics.
- Bachelor s degree in Computer Science, Information Technology, or related field.
- Relevant certifications in AWS, NICE InContact, or cloud technologies are preferred.
Salary : $60 - $65