What are the responsibilities and job description for the Network/Telecom Specialist- Tier I position at Jobs via Dice?
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We are looking for Network/Telecom Specialist- Tier I - Onsite for our client in Raleigh NC
Job Title: Network/Telecom Specialist- Tier I
Job Location: Raleigh NC
Job Type: Contract
Job Overview:
Requirement/Must Have:
We are looking for Network/Telecom Specialist- Tier I - Onsite for our client in Raleigh NC
Job Title: Network/Telecom Specialist- Tier I
Job Location: Raleigh NC
Job Type: Contract
Job Overview:
Requirement/Must Have:
- Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
- Knowledge regarding at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco.
- Strong writing skills to maintain organized documentation.
- Knowledge of network cabling, network classification and network topology.
- Experience with VOIP technologies is a plus.
- Experience in a NOC environment is preferred.
- Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
- Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
- Receiving, triaging, documenting, and tracking support tickets through resolution.
- Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
- Communicating with 911 Directors and Supervisors, Telecommunications carriers, Service providers, Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
- Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
- Maintaining documentation, ticket narration, and operational logs in Salesforce.
- Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
- Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
- Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.