Network Operations Engineer

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Network Operations Engineer

Philadelphia, PA 19103 (hybrid)

Pay: $80,000-100,000

The Network Operations Engineer is responsible for maintaining the stability, performance, and continuous improvement of a large scale virtual CMTS (vCMTS) platform. This role blends Linux systems engineering with network operations and requires strong incident response skills, hands on troubleshooting, and comfort working in a 24/7 environment. The engineer will support system installation, network configuration, platform upgrades, and operational workflows while collaborating with software development, engineering, product, and project management teams.

Key Responsibilities

• Install and maintain vCMTS platform software, system components, and network infrastructure.
• Perform system upgrades, RMA hardware replacements, and operational tasks involving physical server hardware.
• Troubleshoot and resolve Linux system issues, network incidents, and service degradations.
• Support periodic maintenance windows (typically every 2–3 months), assisting as needed during off hours.
• Identify recurring service impacting issues and collaborate with development teams on long term solutions.
• Support new product integration in partnership with Product and Project Management.
• Manage and maintain network configurations, including routing protocols such as BGP and OSPF.
• Execute operational responsibilities in a 24/7 environment following established procedures and escalation paths.
• Contribute to defining, implementing, and monitoring IT services and operational workflows.
• Communicate proactively regarding extra hours; compensatory time is available when workloads spike (e.g., back to back maintenance or heavy weekend on calls).
  
  

Required Qualifications

• 5 years of experience in production operations, network engineering, or systems operations within a 24/7 environment.
• Strong proficiency with Linux/Ubuntu systems, including hands on troubleshooting.
• Skilled in networking and configuration, with experience on Juniper and Arista switches (Cisco experience acceptable).
• CCNA / CCNP or Juniper Equivalent preferred (certification optional but equivalent knowledge required).
• Hands on experience with physical server hardware, replacement workflows, and RMAs.
• Familiarity with scripting or automation tools (e.g., Bash, Python).
• Solid understanding of routing protocols (BGP, OSPF).
  
  

Preferred Qualifications

• Experience with Kubernetes, Jenkins, Ansible, or Git.
• Background in building or replacing system hardware.
• Exposure to new product integration processes.
• Experience defining and monitoring IT services.
  
  

Work Environment

• Fast paced, mission critical 24/7 operations team.
• On call rotation every 12 days, including weekends and holidays.
• Maintenance windows every 2–3 months (primarily handled offshore but may require assistance).
• Collaborative environment with engineering, development, and product teams.
• Onsite presence required four days per week.
• Not a standard 9–5 role; flexibility required for escalations, incidents, and scheduled maintenance work.
  
  

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