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Location: NJ
Role: Network Engineer
Incident Response & Troubleshooting
Location: NJ
Role: Network Engineer
Incident Response & Troubleshooting
- Respond to incidents escalated from Tier 1 (monitoring/NOC).
- Troubleshoot issues related to: Security policies, NAT, App-ID, User-ID VPNs (IPSec site-to-site,) Routing (static, OSPF, BGP), HA failover issues
- Perform packet captures, log analysis, and CLI diagnostics.
- Escalate unresolved issues to Tier 3 or Palo Alto TAC with documentation.
- Implement approved policy and configuration changes.
- Maintain Panorama device groups, templates, and log forwarding settings.
- Assist in deploying security profiles (Threat Prevention, WildFire, URL Filtering).
- Validate commits and push changes to firewalls.
- Apply content updates (Threat, WildFire, URL filtering) and confirm success.