Network Engineer & Manager

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Network Manager is a key leader for the Bank. The Manager is responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality, accurate, and efficient service to Bank branches, departments, and customers. Primary duties:

• Provide supervision and coaching to NOC and HD staff and help ensure the ongoing delivery of excellent service to all business areas within the Bank
• Architect, configure, and oversee the daily performance and availability of the Bank's network and workstation infrastructure. Provide analysis and appropriate recommendations to meet future needs.
• Recommend, coordinate implementation of, and ensure the daily management and monitoring of security systems including: firewalls, access controls lists, systems permissions, endpoint protection, security information event management systems, and secure communication channels
• Manage the vendor(s) that provide the Bank's data/communication lines and act as the primary point of contact for network and workstation infrastructure-related vendors and service providers
• Coordinate with the CIO during vendor contract negotiations, prepare equipment and services purchase requests, and provide ongoing monitoring to ensure vendor service levels are met
• Lead the delivery of network and workstation-related initiatives and projects by coordinating resources, reviewing objectives and priorities, and ensuring formal project management methods are employed
• Assist the CIO with audits, regulatory exams, annual budgets, and capital expenditures
• Oversee the development and maintenance of all NOC and HD documentation
• Ensure ongoing compliance of team members to Bank policies and controls including SOX and GLBA
• Keep current on industry and technology related advancements and/or threats relevant to the Bank
• Work closely with the Bank's Information Security Officer on Information Services security related items
• Create/obtain, review, and approve periodic reports relating to systems access, vulnerability management, systems availability, performance monitoring, network traffic use and utilization, and other key areas
  
  

Who are we looking for?

• Enthusiastic self-starter who effectively works under pressure and with minimal supervision
• Results-oriented, structured professional who sets and achieves goals and objectives within deadlines
• Strong team player who enjoys managing and helping other team members
• Effective problem-solver who carefully analyzes issues, determines root causes, and implements solutions
• Process-oriented leader with a passion for continuous improvement and operational excellence
• Key contributor with meticulous attention to detail along with the ability to understand the big picture
  
  

Skills and experience:

• Bachelor's Degree in Computer Science, Management Information Systems, Information Security or a related field from an accredited university preferred
• Strong knowledge and fundamentals of Windows Servers. Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure preferred
• Sound understanding of networking fundamentals including Cisco technologies and networking systems. Cisco Certified Internetwork Expert (CCIE) preferred
• Good understanding of IT Service Management framework and principles. Information Technology Infrastructure Library (ITIL) certification preferred
• Excellent understanding of Network Technology and Security fundamentals
• 5 years' experience administering Windows servers and/or Cisco networking systems preferred
• 2 years' experience in a managerial role
  
  

M - F (Regular business hours. Ongoing on-call production support role - Must be able to work nights, weekends, and/or holidays when needed)

Responsibilities

• Manage two helpdesk and one Network Administrator
• Run integration support for Palo Alto
• Experience with cloud networks and integration (AWS)
• strong understanding of Enterprise Network Solutions
• strong understanding of security
• excellent documentation and writing skills
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.