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We have a Contract assignment available with our client in Harrisburg, PA.
Position: Software Standards and Service Request Process Coordinator
Location: Harrisburg, PA
Duration: 6 Months
Software Standards and Service Request Process Coordinator
Software Standards and Service Request Process Coordinator ( SW Coordinator ) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Center s (EBR-ITDC s) Software Standards and Strategy division chief.
This position manages the full lifecycle of all EBR software, including:
Skill
Required / Desired
Amount
of Experience
IT Service Delivery and/or Process Management
Required
1
Years
Strategic/Service/Software Portfolio Management
Required
2
Years
Business and statistical analysis and metrics management
Required
3
Years
Performance Management
Highly desired
2
Years
Big picture thinking and holistic approaches to change evaluation, process design and coordination
Highly desired
1
Years
Cross-functional support and engagement
Required
3
Years
Interpersonal skills (compassion for others, knowledge of human-centered design, etc.)
Required
3
Years
Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
Highly desired
3
Years
General adaptability (aptitude to learn a variety of soft skills, agile mindset)
Required
1
Years
Sarum LLC
68-60 Austin Street, Suite 403,
Forest Hills, NY 11375
Phone#
Email :
We have a Contract assignment available with our client in Harrisburg, PA.
Position: Software Standards and Service Request Process Coordinator
Location: Harrisburg, PA
Duration: 6 Months
Software Standards and Service Request Process Coordinator
Software Standards and Service Request Process Coordinator ( SW Coordinator ) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Center s (EBR-ITDC s) Software Standards and Strategy division chief.
This position manages the full lifecycle of all EBR software, including:
- Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
- Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
- Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
- Tracking and provisioning of software licenses.
- Supporting the end-to-end management of all EBR software service requests.
- Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
- Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
- Facilitating software reviews/approvals at the delivery center and enterprise levels.
- Coordinating delivery center software standards management.
- Interacting with business representatives at the user and program level.
- Documenting current and target states for program area business capabilities and processes.
- identifying opportunities to simplify customers daily work or improve customer satisfaction.
- Communicating effectively verbally and written skills
- Good critical thinking skills, organized, enthusiastic about helping others.
- Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
- Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.
Skill
Required / Desired
Amount
of Experience
IT Service Delivery and/or Process Management
Required
1
Years
Strategic/Service/Software Portfolio Management
Required
2
Years
Business and statistical analysis and metrics management
Required
3
Years
Performance Management
Highly desired
2
Years
Big picture thinking and holistic approaches to change evaluation, process design and coordination
Highly desired
1
Years
Cross-functional support and engagement
Required
3
Years
Interpersonal skills (compassion for others, knowledge of human-centered design, etc.)
Required
3
Years
Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
Highly desired
3
Years
General adaptability (aptitude to learn a variety of soft skills, agile mindset)
Required
1
Years
Sarum LLC
68-60 Austin Street, Suite 403,
Forest Hills, NY 11375
Phone#
Email :