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Description
We're hiring an MSP IT Support Manager (5x week onsite in Rhode Island) to lead a team of 5 (Help Desk Systems Engineers) for a growing Managed Services Provider. This role is a mix of hands-on technical work and people leadership, focused on improving service delivery, team performance, and client satisfaction.
What You'll Do:
What We're Looking For:
Full benefits, health, medical, dental
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We're hiring an MSP IT Support Manager (5x week onsite in Rhode Island) to lead a team of 5 (Help Desk Systems Engineers) for a growing Managed Services Provider. This role is a mix of hands-on technical work and people leadership, focused on improving service delivery, team performance, and client satisfaction.
What You'll Do:
- Lead, mentor, and develop a 5-person technical team
- Act as an escalation point for complex issues
- Oversee daily operations, SLAs, and ticket workflow
- Standardize processes and strengthen documentation
- Support client escalations, planning, and tech guidance
What We're Looking For:
- 5 years of IT experience (MSP background required)
- Experience leading or mentoring technical teams
- Strong knowledge of Windows Server, AD, M365/Azure, networking, and security best practices
- Strong communication, organization, and customer-focused mindset
- Local to Rhode Island
Full benefits, health, medical, dental
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Salary : $90,000 - $100,000