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Responsibilities
Responsibilities
- The Technical Lead – Microsoft Dynamics 365 & Data Integration is a senior technical leader responsible for designing, building, and governing end-to-end solutions at the intersection of Dynamics 365 and workplace and enterprise data platforms. This role combines deep knowledge of Dynamics 365 Sales & Service with robust expertise in Microsoft Fabric, data integration and event-driven architectures. You will own the technical design, integration strategy, and implementation quality for CRM and surrounding ecosystems—connecting upstream and downstream systems via MS Fabric, Supergraph, APIs, data pipelines, CDC real-time feeds, and event streaming platforms. This role is ideal for someone who is fluent in Dynamics, very robust in data and integration engineering, and who can operate with a product mindset, aligning technology decisions to clear business outcomes.
- Act as the technical authority for Dynamics 365 Sales & Service solutions and their integrations across the enterprise landscape.
- Own the end-to-end technical design & implementation of CRM capabilities and related data flows, from user experience through to analytics and downstream consumers.
- Translate business requirements into scalable, secure, and resilient technical designs, balancing out-of-the-box Dynamics capabilities with custom development and data solutions.
- Define, document, and enforce engineering standards, patterns, and best practices across Dynamics, integration, and data pipelines.
- Serve as the escalation point for complex technical issues, production incidents, and cross-system defects spanning CRM, APIs, and data platforms.
- Lead the design and implementation of Dynamics 365 Sales & Service features, including core entities (Leads, Opportunities, Accounts, Contacts, Cases, Queues, SLAs, Activities).
- Oversee and develop advanced JavaScript for form logic, validations, and user experience enhancements
- Design and implement server-side logic using plug-ins, custom workflow activities, and Custom Action APIs
- Build and govern Power Automate flows supporting sales processes, case management, and service automation
- Ensure data modeling, security, and access control in Dataverse align with enterprise standards and regulatory requirements.
- Lead the design and implementation of integrations between Dynamics 365 and up & downstream systems, using REST APIs, GraphQL, Supergraph, and Event driven patterns, ingesting data from various sources across AWS Data lake, S3, CDP and Enterprise databases.
- Create/oversee pipelines and transformations in Microsoft Fabric (ingestion, orchestration, data shaping).
- Ensure performance, reliability, and data quality across all integrations, including monitoring, alerting, and automated recovery where appropriate.
- Partner with data engineering and analytics teams to ensure Dynamics 365 data is curated and modeled for downstream consumption in semantic models, and BI tools.
- Collaborate with platform and solution architects on environment strategy, solution layering, and ALM for Dynamics and integration components.
- Champion secure-by-design and compliant-by-default practices, including data protection, access control, logging, and auditability.
- Contribute to and enforce governance standards for API usage, event topics, schema management, and data contracts.
- Collaborate closely with product owners, architects, and business stakeholders to prioritize work, clarify trade-offs, and ensure solutions are tied to measurable outcomes.
- Mentor and guide engineers. Provide clear technical direction to onshore/offshore teams and partner vendors, ensuring consistent implementation quality.
- Participate in and lead design reviews, code reviews, and technical forums, driving continuous improvement in engineering practices.
- Support testing, deployment, and production readiness activities, including non-functional testing (performance, resiliency, security).
- Dynamics 365 expertise and experience with large scale implementations in the industry is a must. Ability to think strategically and influence decisions without direct authority.
- 7–10 years of experience in enterprise application development, with 3 years focused on Microsoft Dynamics 365 CE / CRM (Sales and/or Customer Service) and 4 years on data integrations and pipelines.
- Demonstrated experience leading complex Dynamics 365 solutions, including configuration and custom development.
- Experienced in CRM engineering: Dataverse data modeling/security, plug-ins, custom actions/APIs, JavaScript/C#.
- Robust experience in data integration & engineering is a must: REST, GraphQL, Supergraph, pipeline design, orchestration, error handling, observability. Data ingestion from AWS Data lake, S3, CDP, Enterprise DB. Proven experience with CDC, batch real-time integration and event driven patterns.
- Experience with Microsoft Fabric is a big plus.
- Experience with Azure services used with Dynamics and data solutions.
- Robust DevOps practices and CI/CD for application, integration, and data workloads (GitHub, Azure DevOps).
- Experience enabling AI driven features in enterprise platforms, with robust grounding in data privacy and governance.
- An innovative mindset to leverage AI to accelerate engineering and product outcomes.
- Experience leading technical product delivery: setting direction/standards, reviewing designs/code, coaching engineers, collaboration with architects.
- Robust collaboration with product management and business stakeholders.
- Ability to balance out-of-the-box CRM capabilities with custom development decisions.
- Robust communication skills with the ability to explain technical tradeoffs to non-technical stakeholders.