What are the responsibilities and job description for the Mobile Device Support Technician position at Jobs via Dice?
Description
This position focuses on enterprise mobility support rather than traditional desktop computing, with primary responsibility for iOS and Android devices. The role supports mobile device refresh initiatives and Mobile Device Management (MDM) migrations, including Intune.
Responsible for diagnosing and resolving hardware and software issues related to corporate-managed mobile devices. Provides technical support via phone, email, chat, in person, or remote tools. Takes ownership of issues from initial analysis through resolution, implementing temporary or permanent fixes and escalating when necessary. Accurately documents work in service management tools and ensures all assigned work meets service level agreements, customer satisfaction standards, and service demands. Creates and maintains knowledge documentation to support first-contact resolution and user self-service. Collaborates closely with the Service Desk, technicians, hardware teams, and engineering partners. Provides on-call support when requested and adheres to corporate policies related to data security, compliance, procurement, and acceptable use.
Required Experience & Skills
Job Type & Location
This is a Contract position based out of Waukegan, IL.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on Apr 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This position focuses on enterprise mobility support rather than traditional desktop computing, with primary responsibility for iOS and Android devices. The role supports mobile device refresh initiatives and Mobile Device Management (MDM) migrations, including Intune.
Responsible for diagnosing and resolving hardware and software issues related to corporate-managed mobile devices. Provides technical support via phone, email, chat, in person, or remote tools. Takes ownership of issues from initial analysis through resolution, implementing temporary or permanent fixes and escalating when necessary. Accurately documents work in service management tools and ensures all assigned work meets service level agreements, customer satisfaction standards, and service demands. Creates and maintains knowledge documentation to support first-contact resolution and user self-service. Collaborates closely with the Service Desk, technicians, hardware teams, and engineering partners. Provides on-call support when requested and adheres to corporate policies related to data security, compliance, procurement, and acceptable use.
Required Experience & Skills
- 2-5 years of equivalent IT support experience with a focus on mobility
- Experience supporting enterprise iPads, iPhones, and Android devices
- Experience with corporate-managed mobile environments
- Experience using MDM platforms such as Intune or MobileIron/Ivanti
- Experience working with mobile carriers (AT&T, Verizon)
- Strong troubleshooting and problem-solving skills
- Strong verbal and written communication skills
- Customer-focused approach to support
- 2-5 years of experience in a corporate IT environment
- Experience supporting remote or field-based users
- Experience with ServiceNow or similar ticketing systems
- Experience with Telecom Expense Management platforms (Tangoe, MDSL, Asignet)
- Experience with Apple Business Manager or Apple Device Enrollment Program
- Exposure to Intune migration or mobility transformation projects
Job Type & Location
This is a Contract position based out of Waukegan, IL.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on Apr 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25