Middle/Senior End-User Support Engineer

Join our team as a Senior End-User Support Engineer, where you'll play a critical role in transforming laboratory IT infrastructure to support cutting-edge scientific research.

This position offers the opportunity to provide Level 3 technical expertise while driving digital innovation in laboratory operations. You'll be at the forefront of implementing advanced solutions that directly impact scientific productivity and patient outcomes.

Please note that this position is temporary.

Responsibilities

• Provide Level 3 technical support and operational management for laboratory IT infrastructure
• Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software
• Collaborate with scientists, facilities, and IT teams to deliver new laboratory systems and upgrades
• Maintain and update Inventory/CMDB for all lab IT assets
• Work closely with vendors and remote support teams to ensure high availability of lab solutions
• Identify and implement process improvements and automation opportunities
• Ensure compliance with IT service delivery standards and business requirements
  
  

Requirements

• Deploy & Upgrade Operating Systems (OS) expertise
• Infrastructure support experience (general IT infrastructure)
• Windows 11 proficiency
• Bash scripting capabilities
• PowerShell scripting skills
• Proven Level 3 IT infrastructure and operations support experience
• Strong technical troubleshooting and problem resolution background
• IT service delivery and vendor management experience
  
  

WE OFFER

• Health benefits: High Deductible Health Plan with an attached HSA (Health Savings Account) which includes Pharmacy coverage, after 60 days from start of employment
• Condition Management resources
• Family Planning resources
• Dental Plan
• Vision Plan