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Job Description: CoPilot
Location: Cincinnati or Atlanta area
Hybrid role
Need locals
For The CoPilot Surge Support Overview
We are seeking a Support Engineer Microsoft 365 Copilot to support, maintain, and continuously improve our enterprise deployment of Microsoft 365 Copilot. This role blends strong Microsoft 365 technical skills with excellent customer support and communication to help users adopt Copilot safely and effectively in alignment with our security, compliance, and productivity goals.
Key Responsibilities
Copilot Support & Troubleshooting
Provide Tier 2/3 support for Microsoft 365 Copilot incidents and requests within SLAs
Diagnose and resolve issues such as Copilot not appearing, access errors, missing data, and performance problems
Reproduce and isolate issues across users, devices, tenant, and network, escalating to internal teams or Microsoft as needed
Monitor Microsoft 365 service health, logs, and admin tools to identify and address recurring issues
Configuration, Administration & Readiness
Job Description: CoPilot
Location: Cincinnati or Atlanta area
Hybrid role
Need locals
For The CoPilot Surge Support Overview
We are seeking a Support Engineer Microsoft 365 Copilot to support, maintain, and continuously improve our enterprise deployment of Microsoft 365 Copilot. This role blends strong Microsoft 365 technical skills with excellent customer support and communication to help users adopt Copilot safely and effectively in alignment with our security, compliance, and productivity goals.
Key Responsibilities
Copilot Support & Troubleshooting
Provide Tier 2/3 support for Microsoft 365 Copilot incidents and requests within SLAs
Diagnose and resolve issues such as Copilot not appearing, access errors, missing data, and performance problems
Reproduce and isolate issues across users, devices, tenant, and network, escalating to internal teams or Microsoft as needed
Monitor Microsoft 365 service health, logs, and admin tools to identify and address recurring issues
Configuration, Administration & Readiness