Messaging Center Analyst

Job ID: 2512451

Location: WASHINGTON, DC, US

Date Posted: 2025-12-17

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Top Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: No

Description

SAIC is seeking a Messaging Center Analyst to support 24/7 operations in a large federal government agency's Operations Center. Employee will perform on-site, at a secure government location on one of three shifts, to include weekend and holiday rotations. Shifts are TBD.

DESCRIPTION OF DUTIES:

• Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.
• Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems.
• Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.
• Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations).
• Perform periodic system and network health checks per SOP.
• Update and maintain shift logs, recording and detailing events.
• Participate in shift turn-over activities.
• Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.
  
  

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

• BS Degree and 2-8 years experience; MS and 1-6 years; may accept additional experience in lieu of degree.
• Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled.
• Knowledge and experience installing, updating, and troubleshooting network systems and protocols.
• Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint).
• Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.
• Knowledge of regulations, policies, practices, and procedures relative to information systems security.
• Familiarity with Federal Government computer system operations and processes to advise.
• Ability to follow Standard Operations Procedures and verbal direction.
• Excellent oral and written communication skills.
• Self-motivation, professional demeanor and accountability.
• Ability to demonstrate critical thinking skills under high-pressure time sensitive environments.
  
  

REQUIRED CLEARANCE:

• ship.
• Active TS clearance with the ability to obtain SCI.
  
  

DESIRED EXPERIENCE/SKILLS/ATTRIBUTES:

• Previous experience working in commercial, government or military 24x7 messaging/comms centers.
• Basic TCP/IP networking skills.
• CompTIA A , Network .
  
  

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .