What are the responsibilities and job description for the Mainframe Application Support Engineer position at Jobs via Dice?
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Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid).
Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 18 Months
Required Skills & Experience
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid).
Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 18 Months
Required Skills & Experience
- 5 years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
- Strong experience in Mainframe Production Support (application support required)
- JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
- File tools: File Manager, File Analyzer, EZTRIEV
- Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
- Ability to work in a high-volume, production-critical environment
- Dynatrace Application Performance Monitoring
- Mainframe
- Monitoring
- MQ
- Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
- Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
- Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
- Strategically collaborate and consult with client personnel.
- Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
- Monitor production systems and ensure system stability and uptime
- Analyze and troubleshoot failed mainframe jobs (JCL)
- Perform root cause analysis and support ad hoc job executions
- Partner with Production Control to restart and recover failed jobs
- Respond to business user requests and application team needs
- Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
- Monitor and respond to application group mailboxes
- Document incidents, resolutions, and create JIRA stories for follow-up