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Job#: 3030306
Job Description:
Lead Data Scientist - Customer Experience Improvement
Location: SoHo, NYC (Hybrid)
Apex Systems is seeking a Lead Data Scientist to drive advanced analytics and AI-powered insights that improve customer experience across digital and operational touchpoints. This role sits at the intersection of data science, decision intelligence, and customer experience strategy, helping translate complex data into measurable business outcomes.
The ideal candidate brings deep technical expertise in advanced analytics and AI, paired with strong communication skills and a customer-centric mindset. You'll collaborate with cross-functional teams to design, test, and implement data-driven solutions that enhance engagement, satisfaction, and operational performance.
What You'll Do
Apex Systems is a leading global technology services firm that partners with organizations to solve complex business challenges through innovative talent and solutions. We offer competitive compensation, growth opportunities, and a collaborative environment where your work has real impact.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job#: 3030306
Job Description:
Lead Data Scientist - Customer Experience Improvement
Location: SoHo, NYC (Hybrid)
Apex Systems is seeking a Lead Data Scientist to drive advanced analytics and AI-powered insights that improve customer experience across digital and operational touchpoints. This role sits at the intersection of data science, decision intelligence, and customer experience strategy, helping translate complex data into measurable business outcomes.
The ideal candidate brings deep technical expertise in advanced analytics and AI, paired with strong communication skills and a customer-centric mindset. You'll collaborate with cross-functional teams to design, test, and implement data-driven solutions that enhance engagement, satisfaction, and operational performance.
What You'll Do
- Analyze complex, large-scale datasets to identify trends, pain points, and opportunities to improve customer experience
- Design and apply predictive and prescriptive models, experimentation frameworks, and data visualizations to inform decision-making
- Leverage machine learning, NLP, LLMs, and conversational analytics to generate actionable insights
- Partner cross-functionally with product, operations, marketing, and customer experience teams to co-create and implement solutions
- Translate analytical insights into clear business cases and measurable KPIs
- Track impact and support continuous optimization of customer-facing initiatives
- Communicate findings through compelling storytelling tailored to technical and non-technical stakeholders
- Operate effectively in a matrixed environment, balancing multiple priorities and stakeholder needs
- 5 years of experience in advanced analytics, decision science, or applied AI/ML
- 5 years of experience with advanced modeling techniques such as predictive analytics, NLP, LLMs, reinforcement learning, causal inference, or experimentation
- Strong programming skills in Python and SQL, with experience managing end-to-end analytical projects
- Demonstrated ability to apply statistical rigor and advanced analytical techniques to large datasets
- Experience translating insights into actionable strategies and business cases
- Strong communication skills with the ability to present complex insights clearly and persuasively
- Proven ability to collaborate effectively across cross-functional teams
- Comfort operating in a matrixed organizational environment
- Experience with BI and visualization tools such as Tableau, Looker, or Power BI
- Familiarity with modern data platforms and analytics engineering (e.g., cloud data warehouses)
- Hands-on experience with LLMs, generative AI, or conversational AI frameworks (e.g., LangChain, AutoGen, CrewAI, RAG)
- Background supporting customer engagement or customer experience optimization initiatives
- Prior experience in regulated or highly complex industries is a plus
- Master's degree in a relevant field or equivalent professional experience
Apex Systems is a leading global technology services firm that partners with organizations to solve complex business challenges through innovative talent and solutions. We offer competitive compensation, growth opportunities, and a collaborative environment where your work has real impact.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.