What are the responsibilities and job description for the L2 Desktop Support position at Jobs via Dice?
Description
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis in Schaumburg, Illinois. This role involves providing Level 2 desktop support while ensuring efficient resolution of technical issues and maintaining excellent customer service. The ideal candidate will bring a strong technical background combined with a proactive and service-oriented approach.
Responsibilities:
Deliver Level 2 support for desktop hardware, software, and peripherals, ensuring timely issue resolution.
Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.
Provide basic network troubleshooting and escalate complex network issues when necessary.
Collaborate with team members and report progress to supervisors effectively.
Participate in an on-call rotation schedule to address urgent technical concerns.
Maintain an organized and efficient workspace, ensuring all equipment is functional and up-to-date.
Assist users with setup, configuration, and maintenance of PCs and workstations.
Deliver exceptional customer service by addressing user inquiries with professionalism and clarity.
Document technical issues and solutions to improve troubleshooting processes.
Work collaboratively with other IT team members to support organizational goals.
Requirements
Proven experience in desktop support, including hardware and software troubleshooting.
Strong proficiency in Microsoft Office 365 and Windows 10.
Basic understanding of network troubleshooting concepts.
Excellent communication and interpersonal skills, with a focus on customer service.
Ability to work independently and manage time effectively.
Experience in a collaborative team environment.
Availability to participate in an on-call schedule.
Familiarity with organizational support systems is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis in Schaumburg, Illinois. This role involves providing Level 2 desktop support while ensuring efficient resolution of technical issues and maintaining excellent customer service. The ideal candidate will bring a strong technical background combined with a proactive and service-oriented approach.
Responsibilities:
Deliver Level 2 support for desktop hardware, software, and peripherals, ensuring timely issue resolution.
Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.
Provide basic network troubleshooting and escalate complex network issues when necessary.
Collaborate with team members and report progress to supervisors effectively.
Participate in an on-call rotation schedule to address urgent technical concerns.
Maintain an organized and efficient workspace, ensuring all equipment is functional and up-to-date.
Assist users with setup, configuration, and maintenance of PCs and workstations.
Deliver exceptional customer service by addressing user inquiries with professionalism and clarity.
Document technical issues and solutions to improve troubleshooting processes.
Work collaboratively with other IT team members to support organizational goals.
Requirements
Proven experience in desktop support, including hardware and software troubleshooting.
Strong proficiency in Microsoft Office 365 and Windows 10.
Basic understanding of network troubleshooting concepts.
Excellent communication and interpersonal skills, with a focus on customer service.
Ability to work independently and manage time effectively.
Experience in a collaborative team environment.
Availability to participate in an on-call schedule.
Familiarity with organizational support systems is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.