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Job Title: L2 Cloud Support Engineer
Job Location: Phoenix, AZ or Westerville, OH | Onsite 5 days a week
Description:
AgreeYa is a global Systems Integrator and is seeking an experienced L2 Cloud Support Engineer to join our growing team. Be the backbone of operational visibility for mission-critical financial applications.
L2 Cloud Support Engineer
Join a dynamic team as an L2 Cloud Support Engineer, responsible for driving the reliability, performance, and security of enterprise-scale networks and cloud environments. This role involves troubleshooting complex issues, leading system upgrades, performing proactive health checks, and collaborating with various teams.
Job Title: L2 Cloud Support Engineer
Job Location: Phoenix, AZ or Westerville, OH | Onsite 5 days a week
Description:
AgreeYa is a global Systems Integrator and is seeking an experienced L2 Cloud Support Engineer to join our growing team. Be the backbone of operational visibility for mission-critical financial applications.
L2 Cloud Support Engineer
Join a dynamic team as an L2 Cloud Support Engineer, responsible for driving the reliability, performance, and security of enterprise-scale networks and cloud environments. This role involves troubleshooting complex issues, leading system upgrades, performing proactive health checks, and collaborating with various teams.
- Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks, Load Balancers, and App Services.
- Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
- Serve as the escalation point for complex L2 infrastructure incidents, performing root cause analysis (RCA).
- Develop and maintain automation scripts using PowerShell and other scripting languages.
- Monitor infrastructure health, system performance, and security compliance.
- Manage backup policies and disaster recovery plans using Azure Site Recovery.
- Create and maintain infrastructure documentation, process documents, and configuration records.
- Provide technical guidance and mentorship to junior team members.
- Microsoft Azure (Compute, Networking, Storage)
- Microsoft Entra ID (Azure AD)
- Azure Monitoring & Security
- Hybrid Cloud Infrastructure
- VMware / Hyper-V Administration
- Windows Server Administration
- VPN & ExpressRoute Connectivity
- PowerShell Scripting
- Incident & Change Management
- Root Cause Analysis (RCA)
- Microsoft 365 Administration
- Exchange Administration
- Backup & Disaster Recovery Solutions
- IT Infrastructure Monitoring Tools
- ITIL Process Knowledge