What are the responsibilities and job description for the L1/L2 OTT Technical Support position at Jobs via Dice?
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An entertainment organization in Stamford, Connecticut is actively seeking a new L1/L2 Technical Support/ OTT to join their team, supporting video operations for streaming services.
About the Opportunity:
An entertainment organization in Stamford, Connecticut is actively seeking a new L1/L2 Technical Support/ OTT to join their team, supporting video operations for streaming services.
About the Opportunity:
- Schedule: Full-time
- Hours: Varies by shift
- Configuring, maintaining, and resolving issues for transmission and communication systems
- Ensuring reliable transmission operations
- Facilitating support for cross-disciplinary operations
- Interfacing with vendors and improving system performance
- Developing standard operating procedures for technical operations
- Performing other duties, as needed
- Minimum 2 years of experience in Systems Engineering
- Bachelor's Degree
- Understanding of IP networking
- Experience with OTT monitoring tools
- Intermediate IT troubleshooting skills
- Understanding of streaming video workflows
- Proficiency in MS Office and similar tools
- Strong communication skills
- Analytical problem-solving ability
- Team-oriented mindset
- Master's Degree or equivalent experience
- Certifications in CCNA or CompTIA
- Familiarity with Baseband Video protocols
- Project Management skills