L1/L2 Field Support Tech

RESPONSIBILITIES:

Kforce has a client that is seeking a Level 1/Level 2 Field Support Technician in Spartanburg, SC.

Overview:

We are seeking a Level 1/Level 2 Field Support Technician with foundational networking experience to support on-site network deployment and operations. This role will work closely with a full-time network engineering team and will focus on hands-on support for network infrastructure, including switches and wireless access points.

The Technician will not be working independently and will always be supported by senior team members. This position is ideal for someone with entry-to-intermediate networking skills who is comfortable working in a physical, hands-on environment and is eager to gain experience supporting enterprise network equipment.

Key Responsibilities:

• Provide on-site field support for network infrastructure under the guidance of senior engineers
  
  

Assist with the installation, configuration, and deployment of network equipment, including:

• Network switches
• Wireless access points
• Related cabling and hardware components
• Perform basic troubleshooting of network connectivity issues (wired and wireless)
• Replace or swap faulty network components as directed
• Support day-to-day network operations and maintenance activities
• Assist with equipment staging, rack-and-stack, and physical network setup
• Verify connectivity, link status, and basic network functionality post-installation
• Follow documented procedures and escalation processes
• Collaborate with full-time team members to support ongoing network projects
• Maintain a clean, organized, and safe work environment
• Document work performed, issues identified, and resolutions when required
  
  

REQUIREMENTS:

• Entry-level certifications such as: CCNA (or coursework toward CCNA)
• Foundational (L1) networking knowledge, including: Basic understanding of TCP/IP, VLANs, switching, and wireless concepts; Familiarity with network cabling and hardware
• Hands-on experience or familiarity with Cisco and/or Aruba networking equipment
• Ability to assist with configuration and troubleshooting of: Network switches; Wireless access points
• Comfortable working in a field/on-site environment
• Ability to follow instructions and work collaboratively as part of a team
• Strong problem-solving skills and attention to detail
• Good communication skills and willingness to ask questions when needed
  
  

Preferred Qualifications:

• Prior experience in a field support, desktop support, or network support role
• Exposure to enterprise or large-scale network environments
• Aruba networking familiarity
• Experience supporting network deployments or refresh projects
  
  

Ideal Candidate Profile:

This role is well-suited for a technician who:

• Has basic to intermediate networking skills
• Wants to gain more hands-on experience with Cisco or Aruba equipment
• Is dependable, detail-oriented, and comfortable working on-site
• Enjoys working as part of a team and supporting larger technical projects
  
  

Work Environment:

• On-site work at a customer or facility location in Spartanburg, SC
• Hands-on, physical role involving network hardware
• Collaboration with a full-time network engineering team
• Short-term project-based engagement with defined start and end dates
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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