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Junior Site Support Technician (Onsite)
Location
Cincinnati, OH
Onsite Professional Office Environment Job Description
We are seeking a Junior Site Support Technician to provide hands-on, in-person IT support in a professional office setting in Cincinnati. This role is ideal for an early-career IT professional who enjoys working face-to-face with end users, troubleshooting hardware issues, and delivering high-quality customer service.
You will serve as an onsite point of contact for IT support, helping ensure employees receive timely, professional, and effective technical assistance.
What You Ll Do
One or more of the following certifications are highly desirable:
Junior Site Support Technician (Onsite)
Location
Cincinnati, OH
Onsite Professional Office Environment Job Description
We are seeking a Junior Site Support Technician to provide hands-on, in-person IT support in a professional office setting in Cincinnati. This role is ideal for an early-career IT professional who enjoys working face-to-face with end users, troubleshooting hardware issues, and delivering high-quality customer service.
You will serve as an onsite point of contact for IT support, helping ensure employees receive timely, professional, and effective technical assistance.
What You Ll Do
- Provide onsite desktop and end-user support for office employees
- Troubleshoot and resolve hardware issues including laptops, desktops, monitors, docking stations, and peripherals
- Assist with workstation setups, device replacements, and basic software/application issues
- Support printers and conference room / A/V technology as needed
- Respond to walk-up and ticketed support requests with a strong customer-service mindset
- Escalate more complex issues to centralized IT teams when appropriate
- Maintain a professional, approachable presence in the office
- Associate s degree in Computer Science, Information Technology, or a related field (Bachelor s degree preferred)
- 1 3 years of experience in desktop support, helpdesk, or IT support roles (internships and early-career experience acceptable)
- Strong hardware troubleshooting skills
- Comfortable providing in-person, customer-facing support in a professional office environment
- Clear communication skills and a professional demeanor
One or more of the following certifications are highly desirable:
- CompTIA A
- CompTIA Network
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (or equivalent)
- Experience supporting Windows-based environments
- Familiarity with IT ticketing systems
- Prior experience supporting users in a corporate or professional services setting
- Excellent opportunity to build hands-on IT support experience
- Professional onsite environment with consistent user interaction
- Strong foundation for growth into senior support, infrastructure, or systems roles