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JD - 7159 - SAP IS-U Enterprise Technology Analyst (Must Reside in the Sacramento Area to be Considered)
Overview
Seeking an experienced SAP IS-U Enterprise Technology Analyst to support the Customer and AMI Technologies team. This role focuses on enhancements, incident response, and project support to ensure seamless operations during the S/4HANA project implementation. The position is hybrid, with on-site work required once per week in Sacramento, CA.
Key Responsibilities
JD - 7159 - SAP IS-U Enterprise Technology Analyst (Must Reside in the Sacramento Area to be Considered)
Overview
Seeking an experienced SAP IS-U Enterprise Technology Analyst to support the Customer and AMI Technologies team. This role focuses on enhancements, incident response, and project support to ensure seamless operations during the S/4HANA project implementation. The position is hybrid, with on-site work required once per week in Sacramento, CA.
Key Responsibilities
- Provide daily operational support for ServiceNow incidents within Customer and AMI Technologies.
- Manage enhancement requests and project tasks aligned with SAP functional expertise.
- Respond quickly to incidents to prevent delays in the S/4HANA project.
- Collaborate closely with team members to ensure smooth handoffs and clear communication.
- Support testing, documentation, and resolution efforts for complex SAP integrations.
- Maintain continued progress on ongoing Customer and AMI Technology initiatives.
- Five (5) years of experience designing and configuring complex SAP solutions within the past ten (10) years.
- Minimum three (3) years of SAP ECC 6.0 experience with EHP7 or higher.
- Minimum one (1) year of SAP CRM 7.0 experience with EHP3 or higher.
- Proven IS-U CR&B expertise, including one or more of the following areas:
- Customer Service
- Device Management (including smart meters and/or Itron Networks UIQ stack)
- Rates and Pricing
- Billing and Invoicing
- Bill Print
- Workflows
- FI-CA
- Experience working with master data components and the business partner lifecycle.
- Minimum two (2) years performing end-to-end functional, technical, and regression testing of complex solutions (including external integrations).
- Proficiency using ServiceNow, JIRA, or other defect-tracking applications.
- Experience participating in business requirement reviews and blueprint sessions.
- Skilled in translating business requirements into detailed specifications.
- Collaboration experience with ABAP development teams for functional specification refinement.
- Ability to create process flow diagrams and other system documentation.
- Proficiency in debugging custom code and working independently to support project teams.
- Strong written and verbal communication skills; able to convey complex technical information clearly.
- Bachelor s degree in Computer Science, MIS, or related field.
- Strong analytical and problem-solving abilities.
- Experience leading business requirement reviews and blueprint sessions.
- Familiarity with agile environments and methodologies.
- Experience configuring IS-U rates, rate categories, and billing schemas.
- Prior electric utility industry experience supporting:
- SAP S/4HANA
- SAP CX Suite (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)
- OpenText Document Presentment
- Itron MDMS IEE 10.3 or MDISAIM EhP7
- Must have excellent communication skills and the ability to work collaboratively.
- Work hours: Monday Friday, 7:00 AM 5:00 PM (Pacific Time).
- Must have own laptop for both remote and on-site work.