What are the responsibilities and job description for the IT support position at Jobs via Dice?
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Role: CSAT Agent
Location: ONSITE- Plano, TX
Duration: 6 months
Role: CSAT Agent
Location: ONSITE- Plano, TX
Duration: 6 months
- Serve as the primary contact for helpdesk support during decommission.
- Log, track, and resolve user issues efficiently.
- Escalate complex problems to technical teams and follow up on resolutions.
- Maintain accurate records of helpdesk activities and prepare reports.
- Ensure compliance with organizational standards and SLAs.
- Experience in helpdesk or support coordination roles.
- Strong organizational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with ticketing systems and IT support processes.