What are the responsibilities and job description for the IT Support Technician position at Jobs via Dice?
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We are looking for IT Support Technician for our client in Dublin, OH
Job Title: IT Support Technician
Job Location: Dublin, OH
Job Type: Contract
Job Description:
Pay Range: $20hr - $25hr
We are looking for IT Support Technician for our client in Dublin, OH
Job Title: IT Support Technician
Job Location: Dublin, OH
Job Type: Contract
Job Description:
Pay Range: $20hr - $25hr
- The IT Support Technician will provide technical support for internal proprietary systems and applications.
- The role involves troubleshooting software issues, assisting users with system-related problems, and ensuring timely resolution of support requests.
- The candidate will work closely with internal teams to resolve complex issues, escalate critical problems when necessary, and support the organization s quality and service standards.
- Experience providing help desk or technical support services.
- Experience supporting internal or proprietary business systems.
- Strong troubleshooting and analytical skills.
- Proficiency with Microsoft Office applications.
- Excellent customer service and communication skills.
- Ability to manage multiple support requests and prioritize tasks effectively.
- Minimum five years of help desk or technical support experience or equivalent combination of education and experience.
- At least two years of experience working with proprietary systems such as JURIS, One Team, SIR, TAMS, or Voyager preferred.
- Experience troubleshooting application and software issues in enterprise environments.
- Provide moderate to complex technical support for internal proprietary systems including JURIS, One Team, SIR, TAMS, and Voyager.
- Respond to support requests received through email or other ticketing channels.
- Perform troubleshooting and assist with software-related issues.
- Escalate technical issues to appropriate teams or departments when necessary.
- Communicate high visibility or critical issues to supervisors in a timely manner.
- Maintain documentation related to support activities and issue resolutions.
- Support the organization s quality programs and service standards.
- Perform additional duties as assigned.
- Help desk and technical support.
- Application troubleshooting and issue resolution.
- Customer service and communication.
- Service center processes and procedures.
- Time management and task prioritization.
- Team collaboration and problem solving.
- Bachelor s degree from an accredited college or university preferred.
- Equivalent combination of education and technical support experience may be considered.
Salary : $20 - $25