What are the responsibilities and job description for the IT Support Technician position at Jobs via Dice?
Description
We are looking for a dedicated IT Support Technician to provide exceptional technical support and ensure the smooth operation of IT systems and services. In this Contract-to-Permanent position, you will assist users with hardware, software, and network-related issues, while also managing and optimizing key IT tools and systems. This role is based in Mechanicsburg, Pennsylvania, and offers an exciting opportunity to contribute to a dynamic IT environment.
Responsibilities:
Provide first-line technical support for hardware, software, and network issues, ensuring timely resolution.
Manage and maintain IT infrastructure, including servers, workstations, and networked systems.
Optimize and administer Microsoft Intune for device provisioning, compliance, and security policies.
Support Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Azure Active Directory.
Monitor system performance, ensure data backups, and maintain security compliance.
Identify and implement opportunities to automate or enhance IT workflows and processes.
Conduct onboarding and offboarding of users, including device setup and access management.
Collaborate with internal teams to resolve escalated technical issues and deliver excellent service.
Document processes and maintain accurate records of IT activities and incidents.
Requirements
Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
1-2 years of experience in IT support, systems administration, or a similar role.
Proficiency in Microsoft Intune and Microsoft 365, including device management and application deployment.
Familiarity with Azure Active Directory, Group Policy, and Windows Server administration.
Knowledge of PowerApps and Power Automate workflows is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated IT Support Technician to provide exceptional technical support and ensure the smooth operation of IT systems and services. In this Contract-to-Permanent position, you will assist users with hardware, software, and network-related issues, while also managing and optimizing key IT tools and systems. This role is based in Mechanicsburg, Pennsylvania, and offers an exciting opportunity to contribute to a dynamic IT environment.
Responsibilities:
Provide first-line technical support for hardware, software, and network issues, ensuring timely resolution.
Manage and maintain IT infrastructure, including servers, workstations, and networked systems.
Optimize and administer Microsoft Intune for device provisioning, compliance, and security policies.
Support Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Azure Active Directory.
Monitor system performance, ensure data backups, and maintain security compliance.
Identify and implement opportunities to automate or enhance IT workflows and processes.
Conduct onboarding and offboarding of users, including device setup and access management.
Collaborate with internal teams to resolve escalated technical issues and deliver excellent service.
Document processes and maintain accurate records of IT activities and incidents.
Requirements
Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
1-2 years of experience in IT support, systems administration, or a similar role.
Proficiency in Microsoft Intune and Microsoft 365, including device management and application deployment.
Familiarity with Azure Active Directory, Group Policy, and Windows Server administration.
Knowledge of PowerApps and Power Automate workflows is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
