What are the responsibilities and job description for the IT Support Technician / Onsite / Kent, WA position at Jobs via Dice?
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An architecture, engineering and construction firm is hiring an IT Support Technician I to come on and join their team, this is an onsite role in Kent, WA.
You'll serve as a first point of contact for employees seeking technology support across their company providing support for in-office and remote employees, including assistance with hardware, software, user accounts, printers, conference room technology, network connectivity, approved business applications, and collaboration tools.
They are ideally looking for someone that has some experience 1-2 years working with Windows desktop and laptop troubleshooting, M365, Active Directory/Entra ID, ticketing systems, printers, phones and conference room technology is preferred.
This is a 6-month contract with the ability to extend or convert.
Required Skills & Experience
Daily Responsibilities
An architecture, engineering and construction firm is hiring an IT Support Technician I to come on and join their team, this is an onsite role in Kent, WA.
You'll serve as a first point of contact for employees seeking technology support across their company providing support for in-office and remote employees, including assistance with hardware, software, user accounts, printers, conference room technology, network connectivity, approved business applications, and collaboration tools.
They are ideally looking for someone that has some experience 1-2 years working with Windows desktop and laptop troubleshooting, M365, Active Directory/Entra ID, ticketing systems, printers, phones and conference room technology is preferred.
This is a 6-month contract with the ability to extend or convert.
Required Skills & Experience
- Basic understanding of Windows desktop and laptop troubleshooting.
- Working knowledge of Microsoft 365, Microsoft Teams, Outlook, OneDrive, and common business applications.
- Familiarity with Active Directory, Entra ID, Microsoft 365 administration tools, ticketing systems, VPN, printers, phones, and conference room technology is preferred.
- Ability to install approved software, updates, hardware, and peripherals in accordance with established procedures.
- Ability to document support activity clearly and accurately in a ticketing system.
- Experience with Bluebeam, CAD applications, Intune, scripting, or related tools is a plus.
Daily Responsibilities
- 100% Hands On