IT Support Manager

AIP is looking for an IT Support Manager to work in Brownsville, TX. To join our team of outstanding professionals, apply today!

The IT Support Manager is responsible for managing, maintaining, and securing all company-owned electronic equipment and IT infrastructure. This includes computers, laptops, key control systems, biometric hardware, security radios, and networking components. The position requires technical expertise and operational awareness to ensure continuous IT support and compliance with federal IT security and privacy regulations. The IT Administrator serves as a liaison to ICE IT and travels to other facilities as needed to support operations and new startups.

Responsibilities

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems. Manages the hardware and software inventory and procurement. Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software. Comprehensive knowledge of the field's concepts and principles. Leads and directs the work of other employees and has full authority for personnel decisions. Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies. Typically requires BA and 5-7 years.

Essential Functions and Responsibilities:

• Maintain all company-issued electronics including desktops, laptops, printers, and IT accessories.
• Develop and implement a preventative maintenance plan for IT systems.
• Provide on-call technical support and emergency response as needed.
• Travel as needed to support IT setup, training, and startup operations.
• Oversee installation, maintenance, and biometric setup of Key Watcher systems.
• Perform regular Key Watcher preventive maintenance and coordinate with manufacturer support
• Perform preventive maintenance on security radios, including hardware and programming updates.
• Run and organize company owned IT cabling and networking throughout the facility.
• Conduct VAV booth inspections and minor electronic diagnostics or repairs.
• Ensure all company systems and software is current and compliant with IT security requirements
• Procure, configure, and deploy IT equipment for approved employees.
• Provide IT support and preventive maintenance for Secure Track and Top Shelf Program.
• Track all government-furnished IT equipment within the facility hardwire infrastructure
• Communicate and coordinate with ICE IT regarding ICE system issues.
• Educate AIP staff on the confidentiality of PII and federal privacy requirements.
• May be required to travel as needed.
• May be assigned additional duties by the Facility Director or Assistant Facility Director.
  
  

Knowledge, Skills and Abilities:

• Strong knowledge of IT systems including Windows OS, networking, and peripheral devices.
• Proficient in troubleshooting, preventive maintenance, and hardware/software diagnostics.
• Familiar with Key Watcher systems and biometric registration.
• Working knowledge of radio communications hardware and firmware.
• Skilled in running network and communication cable.
• Ability to interpret and follow federal IT privacy, security, and operational protocols.
• Strong communication, organizational, and documentation skills.
• Ability to work in a secure environment and respond to urgent IT issues.
• Ability to manage and troubleshoot IT systems with minimal supervision.
• Take responsibility for IT performance and asset management.
  
  

Qualifications

Education / Experience:

• Associate or bachelor's degree in information technology, Computer Science, or related field.
• Minimum of 2 years of professional IT support experience.
• Experience with secure systems such as biometric access, key control, and VAV electronics preferred.
  
  

Required Qualifications:

• or a person lawfully admitted into the United States for permanent residence and have resided in the U.S. for at least the last five years
• Possess a valid driver's license
• Pass a criminal background and consumer credit check (no criminal record)
• Obtain and maintain a DHS/ICE government clearance
• Pass all pre-employment and random drug tests
• Pass a medical examination and meet health requirements
• At least 18 years of age
• Maintain current/physical residence in the continental United States
  
  

Working Environment:

• The majority of the work is performed within the detention facility or as needed at other designated locations.
  
  

Essential Job Functions and Physical Demands:

• The position is required to work most hours in an indoor detention facility environment, standing and walking most of the time, while maintaining a degree of physical fitness to respond quickly to changes in work demands, emerging situations and emergencies. Stand for 4 or more hours between breaks. Walk, talk, hear, taste, smell, and feel. Use fine motor skills (ability to make movements using the small muscles in hands and wrists). Use close vision, distance vision, and color vision. Reach with hands and arms. Work safely on uneven and/or slippery surfaces. Occasionally climb or balance; and stoop, kneel, crouch, or crawl. Regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 30 pounds. Provide CPR and first aid to others.
  
  

Reasonable Accommodation:

• It is our business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
  
  

Job ID

2025-20009

Work Type

On-Site

Company Description

Work Where it Matters

Akima Infrastructure Protection (AIP), an Akima company, is not just another federal management operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIP, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AIP provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AIP delivers the trained personnel, equipment, and processes to safeguard federal assets and provides protective services and detention management operations for critical mission requirements.

As an AIP employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.