IT Support Desk Technician

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Position: IT Support Desk Technician

Location: Fargo, North Dakota

Job ID: 176527

Job Overview:

The IT Support Desk Technician will play a critical role in planning, organizing, and executing technology implementations while providing exceptional support to both internal and external users. This position requires a proactive approach to troubleshooting, maintaining systems, and ensuring seamless operations across the organization.

Responsibilities:

• Provide comprehensive guidance to employees, both remotely and in person, on system configuration, troubleshooting, and maintenance procedures.
• Address employee concerns and inquiries, delivering optimal solutions and recommendations.
• Prioritize employee satisfaction and escalate unresolved issues to the appropriate level for resolution.
• Communicate proactively with managers regarding potential actions at partner sites to enhance information flow and service quality.
• Maintain accurate inventory and asset tracking records for all technology-related equipment, including software and hardware.
• Ensure up-to-date documentation for all systems to facilitate efficient troubleshooting and maintenance.
• Analyze the impact of new or evolving technologies and devise strategies to optimize current systems.
• Collaborate with laboratories on network-related matters, operational procedures, and system functionalities.
• Execute equipment installations and coordinate lab changes and relocations at partner sites.
• Coordinate training sessions for employees on new equipment and software upgrades.
• Perform regular equipment upgrades, maintenance tasks, and scheduling adjustments at various sites.
• Travel throughout the company's service area on short notice, with occasional overnight stays (1 to 3 days per month).
  
  

Qualifications:

• Working knowledge of technology principles and techniques relevant to a business environment; certifications in computer, networking, and security fields are preferred.
• Excellent written and verbal communication skills.
• Proficiency in Windows Operating System, Microsoft Office applications, Microsoft 365 Services, and web-based platforms.
• Commitment to exceptional customer service and compliance with regulatory and legal requirements.
• Strong troubleshooting skills for mainstream applications, including Office, online apps, and Microsoft products, as well as sleep diagnostic equipment.
• Understanding of Internet and email usage, with the ability to multitask and troubleshoot complex software and hardware issues.
• Familiarity with database and networking security systems.
• At least three years of customer service experience and prior roles as an IT Help Desk Technician.
• Collaborative mindset and openness to constructive feedback.
• Focus on accuracy and attention to detail.
  
  

Physical Demands:

• Regularly required to stand, walk, sit, talk, and hear.
• Specific vision abilities include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  
  

Work Environment:

• May be exposed to chemical vapors such as acetone, ether, or glutaraldehyde; personal protective equipment must be used as appropriate.
• No exposure to blood, body fluids, or infectious materials.
  
  

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
  
  

Pay Range: $50,000-60,000

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at 1 . To report any concerns, please email us at